Support Operator/Associate - Concord
5 days ago

Responds to incoming calls, codes, alarms, and pages and contacts the appropriate personnel as indicated by the situation.
Essential Functions
- Answers incoming calls in a busy call center environment.
- Performs basic call processing functions by meeting monitoring expectations, and successful completion of all training evaluations.
- Access pertinent information using Xtend Communications windows based software with, or without ACD integration.
- Responds to alarms, pages, messages, and codes and contacts personnel through beeper paging, intercom announcements, and phone calls as indicated by the situation.
- Problem-solves and handle stressful situations.
- Issues patient phone numbers, conditions, or general information in accordance with HIPAA guidelines.
Certifications
Job description
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