orbus - it service desk specialist - Woodridge, United States - Orbus Inc

Orbus Inc Woodridge, United States

3 weeks ago

Description

Job Description

Job DescriptionOrbus specializes in the design, production, and wholesale trade only distribution of exhibit and display products, graphics, and solutions. Orbus combines innovative technology with artistry and craftsmanship to provide its distribution network with an unrivaled spectrum of supply, support, and service. Orbus has facilities in the suburbs of Chicago as well as Las Vegas and is part of the Orbus Visual Communications Group of brands.

Orbus Visual Communications Group is committed to the highest level of quality which is illustrated by our many awards, accolated and certificates. We are the leading innovator of impactful visual solutions with facilities located across North America.

We have an exciting opportunity for a IT Service Desk Specialist at our Woodridge, IL facility.

Primary Function:

The IT Service Desk Specialist will be a hands-on position accountable for providing high quality technical support and assistance to enterprise team members via Teams, phone, email or in person. The role will provide hands-on expertise for Service Desk solutions and will support, configuration, deployment of end user computing and other IT solutions.

Responsibilities and Duties

Provide first and second tier technical support and assistance to all Orbus employees at multiple locations.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Account accessibility configuration and support i.e. password resets, Microsoft Authenticator, MFA configuration etc.
Support hardware, and software system problems as they relate to m365 applications, end user computers and software, user account management, Windows Operating systems and basic network related issues.
Accountable to provide accurate information on IT products or services.
Record events and problems and their resolution in tickets and Knowledgebase articles.
Follow-up and update ticket status and information.
Pass on any feedback or suggestions by team members to the appropriate internal team.
Identify and suggest possible improvements to procedures.
Collaborate on small projects with team members.
On/Offboarding Team members.
Image and deploy IT hardware and licensing.

Qualifications and Required Skills

Bachelor's degree in Computer Science, Information Technology or related field.
3+ years relevant experience supporting End User Computing.
Experience using Helpdesk tools such as LanSweeper, SolarWinds HelpDesk, Dameware, RemoteDesktop Manager, Teams, SmartDeploy and WireShark.
Software installation i.e. Office, Teams, Creative Suite, Solidworks
Demonstrate experience and understanding of Microsoft 365 office products, licensing, and administration.
Proficiency with Desktop and server Operating systems:
1. Microsoft Windows 10,11 and server 2016,19 and 22
2. Apple macOS 11, 12,13, 14 and iPadOS
Active Directory membership and role-based permissions.
Basic Network troubleshooting connectivity issues.
Maintain accurate inventory.

Physical Requirements of the Job

Office environment; must be able to perform frequent repetitive tasks, and be able to sit or stand at an overate a computer for up to 80% of the day.
Cognitive skills such as thinking, reasoning, understanding, learning and remembering are required 100% of the day.
Travel to Orbus sites when required.

Key Attributes for Success

Excellent analytical and problem-solving skills and the ability to multitask in a fast-paced environment.
High degree of attention to details.
High energy level to learn new skills and be productive in applying them.
Ability to establish credibility and be decisive and be able to recognize and support the organizations preferences and priorities.
Excellent verbal and written communication skills.

We are an aggressively growing company looking for candidates seeking long-term employment that will mature and develop with our business and who want to be rewarded for their positive contribution. We offer great benefits, including medical, dental, vision, and life insurance, a company-matched 401(k), paid-time-off and more

IT Service Desk Specialist

3 weeks ago

Orbus Woodridge, United States

**Orbus Visual Communications** is North America's largest producer and manufacturer of visual communications products and solutions for workplace interiors, retail environments, tradeshows, and events. We help our customers communicate visually and build their brands. · Brands w ...
orbus - it service desk specialist

3 weeks ago

Orbus Woodridge, United States

Orbus specializes in the design, production, and wholesale trade only distribution of exhibit and display products, graphics, and solutions. Orbus combines innovative technology with artistry and craftsmanship to provide its distribution network with an unrivaled spectrum of supp ...
orbus - it service desk specialist

3 days ago

Orbus Exhibit & Display Group Woodridge, United States

Orbus · specializes in the design, production, and wholesale trade only distribution of exhibit and display products, graphics, and solutions. Orbus · combines innovative technology with artistry and craftsmanship to provide its distribution network with an unrivaled spectrum o ...
orbus - it service desk specialist

3 days ago

Orbus Woodridge, United States

Orbus specializes in the design, production, and wholesale trade only distribution of exhibit and display products, graphics, and solutions. Orbus combines innovative technology with artistry and craftsmanship to provide its distribution network with an unrivaled spectrum of supp ...
Help Desk Specialist

4 days ago

CDW Elgin, United States

Desktop Support / Desktop Deployment Project · Elkhart, IL- onsite · Full time / 40 hours per week · CDW has an excellent opportunity in Information Technology in Technical Support. This role is located in Indianapolis, IN. In this role, you will provide End User Support along wi ...
Desk Support Specialist

1 week ago

Franciscan Ministries Lemont, United States Full time

Overview: · **About US** · Franciscan Ministries, sponsored by the Franciscan Sisters of Chicago, is a nonprofit Catholic organization. For more than a century, we have cared for generations of families. We own and operate premier senior living communities that provide a spectrum ...
RFQ Desk Specialist

1 week ago

EFC International Hanover Park, United States

Job Description · Job DescriptionEFC International is seeking a skilled RFQ Desk Specialist to join our team. The ideal candidate will be responsible for planning, directing, and coordinating activities with cross-functional teams to respond to Request for Quotations ("RFQs") eff ...
Help Desk Support Specialist

3 weeks ago

Qonten Chicago, United States

**Help Desk Support Specialist** · | Wed, 10 Nov :53:19 GMT · This includes troubleshooting and resolving technical problems on a wide variety of computer software applications and hardware. Midsize Chicago based law firm is seeing a Help Desk Support Specialist. The Help Desk ...
Service Desk Specialist, Entry Level

1 day ago

University of Chicago Chicago, United States Full time

Department · F&A ITS - Help Desk About the Department · The University of Chicago's IT Services Department is an integral component of the institution, driving technological innovation and services. As a dynamic team of professionals, we continually strive for excellence in su ...
Help Desk and Technical Support Specialist

2 weeks ago

InsideHigherEd Chicago, United States Administrative Jobs ,

Job Title:Help Desk and Technical Support Specialist · Reports To and Evaluated by:Chief Information Officer · Required Qualifications:Two years of computer related experience; or an associate's degree in data processing or a related field experience. Knowledge of computer hardwa ...
Help Desk Support Specialist

3 days ago

wedi Corporation Batavia, United States

Job Description · Job DescriptionThe primary responsibilities of the Help Desk Support Specialist are to provide company-wide onsite and remote troubleshooting and technical support on a variety of IT related hardware, software and business applications and equipment. In this pos ...
Associate Help Desk Specialist- Day

3 weeks ago

Cinter Career Chicago, United States

Job Description · Job DescriptionWe are seeking a "Associate Help Desk Specialist " in Chicago, IL. · This position is for an IT consulting company. · On-site location: Chicago downtown · There will be 3 shifts you will be working. (Schedule will be fixed 2weeks advance- 4weeks b ...
RFQ Desk Specialist

1 week ago

EFC International Chicago, United States

EFC International is seeking a skilled RFQ Desk Specialist to join our team. The ideal candidate will be responsible for planning, directing, and coordinating activities with cross-functional teams to respond to Request for Quotations ("RFQs") efficiently. You will ensure that re ...
Support Specialist I, Service Desk

14 hours ago

Cresco Labs Chicago, United States

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With doze ...
Support Specialist I, Service Desk

1 day ago

Cresco Labs Chicago, United States

Job Description · Job DescriptionCOMPANY OVERVIEWCresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and mos ...
Proposal Desk Specialist

4 hours ago

Envestnet Berwyn, United States

**Description** · Envestnet is seeking a passionate and talented **Proposal Desk Specialist** to join our Sales team. This position is expected to report to either our Berwyn, PA or Denver, CO office. · Envestnet is transforming the way financial advice and wellness are delivered ...
Help Desk Support Specialist

4 days ago

wedi Batavia, United States

The primary responsibilities of the Help Desk Support Specialist are to provide company-wide onsite and remote troubleshooting and technical support on a variety of IT related hardware, software and business applications and equipment. In this position you will report to the Vice ...
Service Desk Specialist IV

2 days ago

Astreya Chicago, United States

What this Job Entails: · The Service Desk Specialist IV will support one of Astreya's key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need ...
Hospitality Front Desk Specialist

2 weeks ago

Kasa Living Chicago, United States Part time

**Location**:Chicago, IL · **Time Commitment**:16-24 hours per week · **Anticipated Schedule**:Dependent upon business needs · The Front Desk Specialist role is an on-site facilitator of everything that the Kasa_ _guest will experience during their stay. As a Front Desk Specialis ...
Help Desk Support Specialist

5 days ago

Wedi Corporation Batavia, United States

**Responsibilities**: · - Act as the first point of contact for employees seeking IT related technical assistance · - in person, remote or over the phone, and provide support for day to day problems to keep systems operating at optimal level, · - Support team to diagnose & resolv ...