Call Agent, Bureau of Customer Support - Queens, NY
1 week ago

Job Summary
The Call Center delivers enhanced customer service to the people of New York City by providing a single point of entry for all Department information and services. This mission is accomplished through a state-of-the-art customer service facility designed to provide clients, the public, and the provider community with information about our services and programs; referrals, appointments and follow-up;The Call Agent will communicate effectively on the telephone and through live chat to handle calls from different workgroups such as Dog License,
Vital Records.
- Provide customer service by answering phones/chats related to Vital Records.
- Guide customers on how to check status of orders placed using E-vital status portal or via e-mail.
- Provide health education information making appropriate referrals for counseling testing.
Job description
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