Sr. Customer Support Manager - Las Vegas - Tripledot Studios

    Tripledot Studios
    Tripledot Studios Las Vegas

    11 hours ago

    Permanent - Full time
    Description
    Job Description:

    We are looking for a Sr. Customer Support Manager to lead our player support function.

    The ideal candidate will have 7+ years of experience in customer support or player support, with at least 2 years of leadership experience.

    They should have a deep understanding of support tools and automation, strong analytical skills, and excellent written and verbal communication skills.

    The successful candidate will define and execute the customer support vision, aligning with community goals, establish performance standards (CSAT, FTHR ,answer/resolution times,

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