Customer Experience - Washington
2 days ago

Job summary
We are looking for a skilled Customer Experience (CX) Associate to join our growing team and help customers solve real problems.Providing product information, diagnosing problems and guiding customers to the right outcome is 60% of your time. Monitoring and responding across multiple review platforms addressing customer concerns tracking trends and working to make things right is 30%.
- Craft thoughtful empathetic responses that not only resolve individual issues but also reflect our commitment to care and transparency for anyone viewing the review.
Job description
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