Client Relationship Manager - Windsor, United States - Exela Technologies

Description

Why Exela?
Help us revolutionize the way that business around the world gets done.

As a member of Team Exela, you'll join a passionate, creative, and knowledgeable group of experts covering a wide range of industries and business sectors all driven by the same goal:
To accelerate digital transformation.

A job at Exela represents an opportunity to join a vibrant community at the forefront of business innovation and to play a valuable role in an ongoing technological revolution.

Exela's core values of Authenticity, Accountability, and Action guide us to provide exceptional experiences for both our customers and our employees


About the Role:

As a vital member of our team, the Client Relationship Manager plays a pivotal role in ensuring the seamless delivery of high-quality products and services to our valued customers.

Acting as the primary liaison between our company and clients, you will oversee the entire lifecycle of client accounts, from implementation to ongoing management.

Embracing our company's vision and core values, you will foster strong relationships with clients while driving operational excellence and identifying opportunities for growth.

Essential Job Responsibilities:
Serve as the main point of contact for all client interactions, managing overall account relationships and ensuring customer satisfaction.

Provide expert guidance and support to clients, particularly in utilizing the integrated solutions offered by our Healthcare and Solutions divisions.

Investigate and resolve customer issues and complaints promptly and effectively.
Collaborate with Operations and Accounting departments to ensure accurate billing and invoicing for clients.
Maintain detailed records of client communications and interactions.

Prepare and deliver comprehensive reports and business reviews to clients, covering various aspects such as project status, meeting outcomes, and risk assessments.

Facilitate internal and external discussions on process improvements and drive initiatives to successful completion.
Identify and capitalize on opportunities for organic account growth, meeting the qualifications for our CRM incentive program.
Develop proficiency in the business processes and technologies underpinning our services, enabling effective collaboration with technical teams.
Demonstrate a general understanding of relevant technologies and services offered by the company, aligning them with client needs.
Ensure adherence to contractual requirements to safeguard the informational assets of both the company and its clients.
Proactively tackle challenges and adapt to new processes and technologies, displaying individual drive and initiative.


Qualifications:
Bachelor's degree in a relevant field or or an equivalent combination of education and relevant experience is required.
Proven experience in client relationship management or a related role, preferably in the healthcare or technology sector.
Strong communication and interpersonal skills, with the ability to effectively engage with clients and internal stakeholders at all levels.
Excellent problem-solving abilities and a proactive approach to addressing issues.
Demonstrated organizational skills, with the ability to manage multiple tasks and priorities effectively.
Technical proficiency, with a solid understanding of business processes and the ability to grasp complex technologies.
Ability to work independently with minimal supervision, displaying initiative and self-motivation.
Flexibility to adapt to changing priorities and business needs.
Physical ability to perform tasks such as sitting, typing, walking, and occasional lifting, as outlined in the job requirements.


EEO Statement:
Exela is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Qualified applicants will be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information or any other characteristic protected by applicable federal, state, or local laws.

Exela endeavors to make accessible to any and all users. If you need assistance completing the application process, please contact us at

Veterans

Exela welcomes job applicants from all walks of life and backgrounds, including those who are transitioning military members, veterans, reservists, National Guard members, military spouses, and their family members.

Individuals will be considered no matter their military rank or specialty.


Pay Transparency Nondiscrimination Provision:

Exela will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

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