- Additionally, the position entails the creation of ITSM operational policies,
- Oversee and continuously improve the documentation, auditing, and
- Proactively identify opportunities to automate manual, repetitive processes,
- Responding to requests, resolving issues, assigning, and escalating them,
- 10+ years of related work experience in IT technical service management.
- 5+ years' experience leading and/or mentoring a team.
- Exhibit expert knowledge of ITSM best practices, particularly in change
- Possess knowledge and understanding of Active Directory, and endpoint
- Develop, coordinate, and perform post-change reviews of scheduled changes
ITSM Analyst - Elmhurst, United States - MMD Services
Description
About the Company
Our client is a global organization, named one of the largest in the Automobile
industry They are rapidly growing and going through a robust digital transformation.
The business and senior leadership have put a huge emphasis on technical initiatives
and are looking for passionate team members to contribute to the growth and
development of the security environment.
We are seeking a highly skilled IT Support Team Lead that is dedicated to offering user
support and customer service for all end-user computing systems, software, and
hardware. This role involves supervising and monitoring the performance of technical
support analysts to guarantee timely and satisfactory resolution of service desk issues.
This is a contract with potential to hire role that offers a hybrid work schedule
Your Role
upkeep of documentation, and the implementation and evaluation of process
improvements to enhance service effectiveness.
enhancement of processes used by the Service Desk and L2 teams. Proactively
identify and implement automation to eliminate manual, repetitive tasks.
conduct service and operation performance reviews, and share results.
reporting on issue status and metrics, and ensuring timely resolution.
Experience
management, incident management, problem management, and asset
management.
management, including MDM, patch management, access management, and
asset management.
for all release candidates (RCs) and maintenance efforts.
MMD Services Inc. is an equal opportunity employer. All applicants are considered for all
positions without regard to race, religion, color, sex, gender, sexual orientation,
pregnancy, age, national origin, ancestry, physical/mental disability, medical condition,
military/veteran status, genetic information, marital status, ethnicity, alienage, or any
other protected classification, in accordance