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IT Support Specialist - Fairfax, United States - Addison Group
Description
Join us as an IT Support Specialist, where you'll specialize in imaging machines, ensuring smooth and accurate setup, configuration, and imaging of computer systems.
Your role is pivotal in maintaining IT asset integrity and functionality by deploying software images and configurations across diverse hardware platforms.
Responsibilities:
Imaging and Configuration:
Create and deploy standardized OS images using tools like Microsoft Deployment Toolkit. Configure software applications and settings as per organizational requirements, ensuring proper encryption and security updates.
Hardware Setup and Testing:
Prepare computer hardware for imaging, conduct thorough testing, and collaborate with the hardware team to address any issues.
Quality Assurance:
Perform checks on imaged machines, troubleshoot errors, and maintain accurate documentation.
Inventory Management:
Track IT asset inventory undergoing imaging, coordinating with procurement to replenish supplies.
User Support and Training:
Provide technical assistance to end-users during setup, and offer training on troubleshooting procedures.
Process Improvement:
Continuously evaluate imaging processes for efficiency and suggest enhancements or automation opportunities.
Compliance and Security:
Ensure compliance with company policies and security standards throughout the imaging process.
Qualifications:
A+ Certification
Proven experience in IT support, with a focus on imaging and deploying computer systems.
Proficiency with imaging software and deployment tools like Microsoft Deployment Toolkit.
Strong understanding of operating systems and hardware components.
Excellent troubleshooting skills and attention to detail.
Effective communication and interpersonal abilities.
Ability to work independently and collaboratively in a fast-paced environment.
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