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    • Sales Associate - King of Prussia - Cartier

    Cartier
    Cartier King of Prussia

    3 days ago

    Default job background
    Permanent
    Description
    KEY RESPONSIBILITIES
    Consistently achieve and/or exceed the monthly sales target, as directed by management. Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client. Adapt approach according to the client needs and motivations. Negotiate and handle objections with ease. Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience. Remain current on industry news and competitor.

    CULTIVATE NEW AND EXISTING CLIENT RELATIONSHIPS:
    Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects. Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available. Appropriately resolve client issues/concerns and escalate as needed to Management. Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking.

    DAILY BOUTIQUE OPERATIONS:
    Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique. Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues. Assist in the merchandising and daily maintenance of displays and back-stock. Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit. Assist with special projects, as needed (price changes, supporting back office responsibilities, etc.).

    JOB PROFILE:
    Education: College degree preferred. Required Experience: 2 to 5 years of previous experience in luxury retail, service or hospitality environment. General knowledge of timepiece movements. Technical Skills: Ability to work in a fast-paced retail store environment. Computer and internet Savvy. MS Office experience required, SAP knowledge preferred. Personal Skills/Abilities: Additional language skills are a plus. Excellent interpersonal and communication skills are required. Strong understanding of Customer Service needs and Customer (internal and external) priorities. Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision. Being a genuine Maison Ambassador. Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand. Self-Starter with Team-Player approach. Must be available to work retail hours including weekends and to travel for trainings, client events, conferences.

    We care about our associate's health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and (k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change. At Richemont, We Craft the Future
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