Product Manager - York, PA, US

Who We Are · For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the larges ...

Job description

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen's Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking a Product Manager for our Actuarial Services department who will be responsible for actively monitoring portfolio performance, identifying where performance deviates from the plan, collaborating with the appropriate underwriting (and support) functions to adjust strategies based on performance against plan, and calculating how new strategies will optimize performance. 

This position is required to be onsite at our Leader Heights, York, PA office.

Key Responsibilities

• Support the creation of business plan allocations down to program, risk type, state/territory, and producer level
• Continuously monitor KPI's across all programs, at a granular level, against plan
• Identify deviations and collaborate with Actuarial, Analytics, and Underwriting to explain reason(s) for deviations
• Build plans for corrective action
• Support pricing position & strategy in accordance with internal rate need calculations as directed by Product and Underwriting leadership
• Identify and communicate to Analytics new KPI's to support ongoing monitoring and portfolio steering efforts
• Keep informed of price adequacy and updates to underwriting and distribution strategies that impact the product
• Research new tools and methods to complement iterative improvements in tool/rating sophistication
• Travel up to 20% may be required

What We're Looking For

• Bachelor's degree in Mathematics, Economics, Business Administration, or related field
• Actuarial exam progress preferred
• Minimum of five (5) years property and casualty commercial lines' actuarial, reporting, and/or analytics experience 
• Corporate Underwriting and/or Production Underwriting experience highly preferred
• Strong analytical skills and work with P&C insurance reporting and monitoring tools
• Working knowledge of the underwriting process and timelines
• Experience in working with underwriting issuance systems
• Working knowledge of all core P&C lines of business, as well as A&H
• Ability to quickly comprehend new insurance products and changes to existing insurance products
• Ability to draw inferences from disparate and/or incomplete data 
• Strong communication and presentation skills
• Strong organizational skills and ability to handle tasks on a priority basis are required to maintain consistent high quality and to meet short- and long-term objectives.
• Maintains a high level of confidentiality and professional demeanor in the performance of duties
• Ability to make decisions within scope of authority
• Ability to cope with stressful situations
• Demonstrated proficiency with Microsoft Excel & Power BI products, as well as SQL

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.  

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.  Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.

Job Grade: 10