Practice Manager - Glen Carbon, United States - Cosmetic Physician Partners

Description

Cosmetic Physician Partners

is in the process of building a network of physician-led medical aesthetic clinics across the United States.

Our focus is on providing exceptional leadership, market-leading support services, and a unique brand experience that allows us to deliver exceptional results.

Ultimately, our mission is to enhance the quality of life for both our valued clients and team members.
One of our partner clinics,

Ooh La La Medical Spa , is seeking a highly motivated, experienced Practice Manager who has a track record of success with positive leadership, creating an incredible culture, and contributing to the growth of the organization.

The Practice manager is responsible for the smooth operations and sales management of the CPP-affiliated medical spa and men's sexual wellness clinic.

The primary focus in this role will be to ensure streamlined operations while leading, motivating, and coaching the team to promote the overall growth of the clinic.

This individual will ensure excellent customer service, implementation of SOPs, training, employee scheduling, and implementation of IT systems support.

The practice manager will focus on key business initiatives to improve the clinic's performance and customer experience while promoting a positive and collaborative team culture.

PRIMARY RESPONSIBILITIES:
Take ownership of the entire office
Create, implement, and monitor office policies and procedures
Embrace and lead change
Support and coordinate general work tasks
Ability to work occasional events and additional hours outside of normal office hours
Hire, performance manage, resolve disputes and grievances, and issue corrective action when appropriate
Support staff with day-to-day needs
Respond to and coordinate written communication
Enter bills for payment daily
Manage Satisfied Patients and Social Media
Coordinate all marketing aspects
Troubleshoot daily issues with IT, equipment, database, patient accounts, office maintenance
Financial coordination that includes daily cash management and financial reconciliations
Create and review daily and weekly schedules according to provider utilization
Establish and lead monthly staff meetings and staff one-on-one meetings weekly
Ensure the office is compliant with HIPAA, OSHA, administrative, safety, and office protocols. Supports and upholds existing policies and uncovers any areas of opportunity
Ensure a high standard of patient satisfaction
Over-see payments/adjustments for all services and products
Responsible for facility cleanliness, hygiene, safety, and maintenance
Oversee the readiness of supplies, products, and modalities· Schedule vendor/internal meetings
Conduct orientation of new staff members and provide ongoing support and training
Ensure achievement of financial goals along with end-of-the-month financial reconciliations
Ensure compliance with current, medical laws and ethics, OSHA, and HIPAA
Promote retail products and services such that our clients are fully engaged with the breadth of what we have to offer
Focus on Key Operating Indicators – Revenue, Rebooking, Cross Fertilization, Client Retention Rate, Retail Sales, EBITDA, etc...
Implementation of a new practice management, booking, and electronic health record system (2023)
Participate in ongoing practice management and leadership training opportunities.
Uphold and exemplify the company's core values
Professionally represent the company to customers, professional associations, and to the public

DESIRED EDUCATION AND EXPERIENCE:
A minimum of 2-4 years experience in leadership/management required - Aesthetic experience preferred
Knowledge of medical records and HIPAA/OSHA standards
Demonstrated ability to work independently

ESSENTIAL SKILLS AND ABILITIES:
Decisive with an operational, implementation, and detail-oriented perspective
Superior interpersonal and communicationskills. Communicate effectively, professionally, and articulately in both oral and written form
Operational experience with an emphasis on cost control and efficiency
Dedication to high-quality patient care
Computer savvy with experience in patient scheduling, Microsoft Office, (CRM and electronic health record desired)
Strong problem-solving skills. Thinking strategically as well as tactically while being able to get creative and think outside of the box
Experience working with marketing to achieve revenue growth and to take advantage of new opportunities to grow the practice
Understanding of regulations and standards of quality assurance and patient care.
Well organized with attention to detail
Excellent leadership, coaching, people management, and team development skills; "leads by example"
Ability to manage multiple projects to promote the practice

BENEFITS
Employee Perks
401K with company match

PTO
Medical, Dental, Vision and additional insurances
Much more
Cosmetic Physician Partners, LLC is an equal opportunity employer.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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