Help Desk Team Lead - Grand Rapids, MI

Only for registered members Grand Rapids, MI, United States

1 month ago

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Job summary

The Help Desk Team Lead serves as a Service Delivery Coordinator and the operational lead for the help desk team, ensuring service excellence while actively developing the technical support team. This role is responsible for maintaining queue health, resolving high-priority escalations, and serving as the primary liaison for client relations.


Responsibilities

  • Manage and mentor a team of help desk technicians, conducting regular 1:1 meetings and performance evaluations to foster professional growth
  • Coordinate technical training and cross-training initiatives across IT support and physical security disciplines

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