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    event installer lead - Austin, United States - Quest Events LLC

    Quest Events LLC
    Quest Events LLC Austin, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionDescription:

    The Event Installer Lead/Driver is a team and event management, driving, and customer service position, with an emphasis on leadership and accountability. The responsibilities include leading and managing a team of installers, operating box trucks and vans, safely loading and unloading gear, dropping off/picking up crews to event venues. The Driver will demonstrate safe driving skills, remain customer-focused, and display a strong work ethic.

    Further responsibilities include setting and striking drape, furniture, and hardware at event venues, working with and as part of a team of installers. Workload varies from 0-30+ hours per week based on volume and availability. Installer will demonstrate strong leadership skills by taking the initiative, staying customer-focused, displaying a strong work ethic while on the jobsite and being able to execute consecutive events.

    Benefits

    • 401k Safe Harbor with Employer 4% match
    • Employee Referral Bonus Program
    • Potential to go Full Time
    • Potential for overtime
    • Eligible for annual increases based on performance
    • Opportunities for professional growth

    Under the supervision of the General Manager and Operations Manager this position's responsibilities include:

    • Lead and participate in sets and strikes at event venues
    • Lead and manage a team of installers
    • Deliver and pick-up gear/crew to event venues
    • Preparation for daily scheduled activities both in the warehouse and on-site
    • Loading and unloading company vehicles at the warehouse and on jobsites
    • Completing warehouse tasks after on-site work is finished
    • Delivering outstanding customer service

    Required Knowledge, Skills, and Abilities

    • Prior customer service-related job experience preferred but not required.
    • Ability to lead one or more teams of installers and handle the stresses of multi-job and multi-crew work days.
    • Understanding of hotel/convention docks
    • Ability to execute consecutive events while handling the associated stresses and challenges.
    • Can positively interact with team members and customers on a daily basis and be open to constructive criticism.
    • A great attitude and great customer service skills.
    • Can read, write, speak, and understand English fluently.
    • Must maintain a professional appearance, have reliable transportation, and be punctual.
    • Is able to problem solve and prioritize needs while on jobsites.
    • Is able to handle team dynamics, and customer service issues on a daily basis.
    • Workload varies from 0-30+ hours per week based on volume and availability.
    Requirements:

    Driver Requirements:

    • Possess a valid, unexpired driver's license
    • Prior Box Truck / Van driving background and able to drive Quest light-duty vans.
    • Pass Quest-generated written and practical driving tests.
    • Submit to an annual driving record review (No DUIs, etc).
    • This position is required to pass a DOT physical and drug test. Must be able to pass written and practical driving tests.
    • Must be able to drive all company vehicles, including medium-duty trucks (such as 16' box truck).

    Physical Job Requirements:

    • Ability to repeatedly lift 62 lbs and work on a step ladder without exceeding maximum weight allowance.
    • Ability to stand or walk for extended periods of time.

    Mental Demands:

    • Problem solve and prioritize needs while on jobsites.
    • Do simple math calculations and think logically.
    • Analyze information and perform needed actions to fulfill duties.
    • Able to handle traffic stress, team dynamics, and customer service issues daily.
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