Medical Support Assistant - Fort Cavazos, United States - Department Of The Army

Description

Summary

About the Position: This position is located within the Behavioral Health Department, Family Advocacy Program, Carl R. Darnall Army Medical Center, Fort Cavazos, Texas. The primary purpose of this position is to perform the full range of receptionist, recordkeeping, and miscellaneous clerical duties by entering, manipulating, and/or retrieving information and data from automated systems.

Duties

• Provide administrative and medical support requiring the application of extensive guidelines and specialized knowledge for the Family Advocacy Program.
• Maintain all paper and electronic patient records according to regulation.
• Provide administrative support in the management, evaluation, and reporting of child and intimate partner abuse cases.
• Enter, manipulate, and retrieve patient information and data from automated systems.
• Utilize office automation software applications to compile various reports and documents, ensuring proper grammar and format.
• Review records prior to appointments to ensure complete and accurate information.
• Record and complete Incident Determination Committee meeting minutes for the Military Treatment Facility (MTF) and Garrison/installation Commander's signature.
• Coordinate appointments, follow-up contacts, and notifications to commander, Soldiers, Family members, community agency representatives, and post personnel regarding evaluation and intervention.
• Receive telephone calls and visitors to the department, determining the source of the call or visit and take messages if necessary.
• Provide information and assistance to Service/Family members on program services available.
• Answer questions regarding substantive matters that may require in-depth familiarity of the Family Advocacy Program (FAP) policy.