Spa Front Desk Agent - Indian Wells, United States - Tommy Bahama Miramonte Resort & Spa

Tommy Bahama Miramonte Resort & Spa Indian Wells, United States

2 weeks ago

Description

Overview:

The spa front desk agent is directly responsible for scheduling guest services, checking in spa guests, issuing locker keys, up keep of all guest areas throughout the day, maintain beverage stations, retail /reception area and maintaining a high level of customer service standards.

Hourly Rate: $16.50/hr

Responsibilities:

Know front desk operations including reservations systems, filing systems, sales systems and guest check-in procedures

Must possess the skills required to perform various secretarial duties
Greet and welcome all guests coming into the spa
Must be patient, a courteous listener and able to show empathy
Checks in all guests for Spa appointments
Monitor the appointment bookings to insure proper staffing for spa services
To be the initial and complete source of information regarding everything that is available and all procedures to ensure a guests comfort.
Handle all the billing for spa services and retail
Decisions of a broad nature are made in accordance with general policy and procedures

Qualifications:

Customer Service experience.
Clerical skills, typing, filing experience
Computer software skills
Must have good organizational skills and the ability to handle multi-tasking
Must have good telephone etiquette
Must have basic math skills
Spa experience desired
Retail experience desired

#Miramonte

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