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West Region Commercial Dealer Aftersales Manager - Highland - Stellantis
Description
The Mopar Commercial Dealer Aftersales Manager will be the subject matter expert and primary point of contact between Stellantis and its dealer network with primary goals to grow and improve the Businesslink dealer network from an aftersales perspective.
The key metrics will be reduction in vehicle downtime, growth in commercial, government and rental repair orders and service retention and overall part sales growth.
The Mopar fleet team serves as the primary interface between Stellantis, its Businesslink dealers and fleet customers who collectively spend well over $100M annually on Mopar and bPro parts in the dealer network.
This position presents an exceptional opportunity to develop and implement positive change in a challenging and dynamic aspect of our business.
The Commercial Dealer Aftersales Manager will be assigned a geographic area that will be a primary area for them to work with the Businesslink dealer network as well as key stakeholders on both the Fleet service and sales side to improve the fleet customer experience.
The Commercial Dealer Aftersales Manager will be key to executing strategies developed at the HQ and Regional level designed to encourage dealers to engage further with fleet business, make investments in people, process and facilities in an effort improve customer satisfaction and maximize profit in our collective Aftersales operations.
Additionally, this position will work to support new initiatives such as Mobile Service and other tactics to grow Mopar's Centralized Billing program (Servicenet).
Qualified candidates must excel at developing relationships and being self-motivated.They must have strong understanding of dealer fixed operations and fleet acumen.
They will be key to balance the requests of fleet customers, support and consult with the dealer network, and manage priorities of the headquarters team.
Job responsibilities include but are not limited to:
Develop plans to improve fleet customer satisfaction and reduce vehicle downtime in the dealer network.
This may include items such as employee dedication and training, consulting on best practices and processes, service capacity analysis and facility/tool consultations.
Conduct and lead regular meetings with dealers and dealer groups gathering insights and addressing concerns that lead to improved retention and growing part sales with fleets and small businesses.
Lead strategies to grow emerging service trends such as mobile service with fleets.
Facilitate the flow of information, ensuring that requests from HQ are accurately communicated to the assigned dealer network and that needs from the dealer network and feedback are effectively relayed to HQ for process improvements.
Analyze reporting to assess identify trends, and recommend improvements tailored to each fleet's unique needs.
Consult dealer network on conquesting opportunities in their market using industry data, vehicle location data and other key metrics.
The ideal candidate will excel in developing relationships, being a self motivated worker and being part of a growing team.
They must excel in taking complex situations and programs and adapting them for use across all levels of experience and knowledge. The role will require strong organizational and project management skills.
Our Benefits - Designed with You in Mind
Comprehensive Health & Well-being Coverage
From your very first day, you'll have access to medical, dental, vision, and prescription drug coverage - ensuring you and your family stay healthy and protected.
Generous Paid Time OffWe believe in work-life balance
That's why we offer:
17+ paid holidays, including shut-down from December 24 th
through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.
Competitive Retirement Savings Plans
We help you plan for the future with:
An employer match on contributions to your 401k, Roth, and Catch-Up plans
An employer contribution, even if you don't contribute
Income Protection & Insurance Options
Benefit from included and optional disability, life, and other insurance programs - because your peace of mind matters.
Company Vehicle Lease Program
Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.
Family Building Benefit
We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.
Support for Your Growth and Giving Back
We believe in investing in your future and your passions:
Tuition reimbursement
Student loan refinancing programs
18 paid volunteer hours each year to make a difference in your community
And so much more
When you join us, you're not just building a career - you're joining a company that supports you, inside and outside of work.
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West Region Commercial Dealer Aftersales Manager
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