Customer Service Representative Laminates - Anniston, United States - Kronospan LLC

Description

Customer Service Representative Laminates Customer Service Representative Laminates **Position description**

** Job title**

Customer Service Representative Laminates

** Contract type**

Full-time

** Main duties and responsibilities**

WHO WE ARE

We are Kronospan the world's leading producer of wood-based panels including MDF, OSB, Particleboard and Laminate Flooring. Operating more than 40 sites worldwide, we offer our associates numerus opportunities. We are looking for hard-working, dedicated individuals, who want to join our growing U.S. team.

Your Career, your way.

Our core values are reflected in everything we do: We are inquisitive with a will to win. We explore new processes and we focus on innovation. Our associates share knowledge and experiences and work collaboratively. We foster an inclusive working environment and welcome diversity. We take responsibility for the environment in which we live and work and practice sustainability in everything we do.

SUMMARY

This position is responsible for handling order entry and follow-up. This position is responsible for handling all customer complaints and product related claims. This person will be the main conduit to our distributors, retailers and end consumers. The Customer Service Rep will be responsible for the 800-number customer service lines which will be the main avenue for these claims. They will also have mainly electronic correspondence with customers. The person will have the responsibility to handle all communication with claims and deal with warranty issues on a daily basis.

** Requirements**

WHAT YOU NEED TO SUCCEED

High school degree (Bachelor's or Associate's degree preferred)

Must have excellent written and verbal communication/presentation skills

Ability to handle multiple priorities and people simultaneously

Flexibility to handle continually changing priorities/demands

Strong customer orientation

Strong team player

Excellent math skills

Commitment to company values

Able to manage multiple tasks and projects efficiently within the context of a fast-paced environment

Must have strong computer skills, especially of Microsoft Word, Outlook, Excel, PowerPoint and the adobe suite of products

Excellent attendance record.

Demonstrated high energy level, strong work ethic, and positive approach to problem solving.

Must be a team player and have the ability to work and interact with associates/departments throughout the organization

** Additional information**

WHAT WILL PUT YOU AHEAD

Customer service experience in a consumer products industry

Manufacturing experience

Bi-lingual or multi-lingual skills

WHAT YOU WILL GET

As a company dedicated to its associates, we offer numerous benefits and advantages:

Growth opportunities, domestic and international, with the world's leading producer of wood panel products

Work in a diverse, inclusive environment with colleagues from around the world

You enjoy highly competitive benefits program including affordable medical, dental and vision plans

Company paid life and short & long term disability plans

Supplemental life, critical illness and accident plans for you and your family

401 (k) retirement plan with company match

Paid time off including a generous paid vacation plan and holidays after 90 days

Life of Career training opportunities through our global or local KronoAcademy

Uniform & reimbursement for safety boots & prescription safety glasses and company provided tools

Together we work, together we win.

WHAT TO SEND OUR WAY

A cover letter along with your Resume, highlighting your education, experience and skills.

** Location**

Anniston