Technical Support/Customer Service Representative - Ivyland, PA, United States - Ingersoll Rand

Description

Technical Customer Support Representative
1st shift Mon-Fri 8:00am-4:45pm, OT and Weekends as needed

Milton Roy is a leading manufacturing company specializing in metering pumps to support the Water, Oil, and Gas industries.

We are looking for an individual with experience in pre-sale and post-sale support activities for industrial products serving the water treatment, oil/gas, and/or petrochemical industries.

The individual in this role will be responsible for customer service and technical support for our mission-critical pump technologies.

The role will focus on supporting the Milton Roy LMI metering pump product line and may expand to other products and responsibilities.

This individual must have a strong attention to detail and be able to effectively communicate with internal and external customers via email, phone, and face to face conversations.

Provide technical and commercial support to Regional Sales Managers, channel partners and end users

• Assist with aftermarket such as application support, spare parts selection, warranty evaluations and troubleshooting
• Develop a high level of knowledge of the technical and commercial aspects of the of the product line.

Technical degree and/or training, a plus

• Experience with industrial products in municipal water treatment, oil/gas, and/or petrochemical industries preferred
• Proficiency in Microsoft Office (Excel, Word, Outlook, etc.)
• Ability to work on multiple projects at the same time, being able to easily pivot, and great at multi-tasking

Travel & Work Arrangements/Requirements:

• Ability to work on multiple projects at the same time, being able to easily pivot, and great at multi-tasking

Employee Equity Stock Grant

• Local Incentive Plan
• Comprehensive Benefits (Medical, Dental, Vision, Wellness)
• Paid Vacation And Holidays
• Opportunities For Career Growth And Development (Tuition Grant and Reimbursement and LinkedIn Learning)
• Machine Shop Apprenticeship

As a powerful and progressive global industrial company, we are looking for talented candidates with a bias for action and an entrepreneurial spirit to join our team.

Our employees are empowered to act as owners every day for our customers, our communities and themselves.


NYSE:
IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers, and communities.

Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

PandoLogic.


Keywords:

Customer Service Representative, Location:
IVYLAND, PA