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Quality Assurance Manager - Leawood, United States - Euronet
Description
Since 1996, epay, a business segment of Euronet, has been at the center of connecting local and global brands to consumers.
Our capabilities, platforms, products, and solutions cater to the changing consumer demand for content and payments in categories such as mobile, gaming, and entertainment.
We are dedicated to developing new distribution capabilities that serve customers' changing needs through our retailer network, helping our brand partners meet consumers where they shop:in physical stores, online, via mobile devices or wallets and through ATMs.
We are adding a Quality Assurance Lead, epay North America, who will be responsible for ensuring our software engineering quality best practices and procedures are followed.
This role will be the functional leader of our QA team members and work closely with our Portfolio Delivery Managers on implementing quality control procedures, within each portfolio, to help refine skills and process.
A primary goal of the Quality Assurance Lead will help re-establish the expectations of the QA team and ensure their skills align with our KPI's.
Job Responsibilities
Process management and monitoring:
Lead efforts for process training, adoption and adherence.
Collaborate with cross-functional teams to integrate quality checkpoints into product development and project processes.
Conduct frequent audits and inspections of defects and resolution.
Assist with investigating and addressing root causes of quality issues.
Lead continuous improvement initiatives to enhance product quality, streamline processes, and decrease quality risks.
Team development and management
Foster a culture of quality excellence that empowers employees to contribute to quality improvement efforts.
Promote training and learning sessions across the team.
Provide real-time feedback.
Reporting and documentation:
Maintain and report on quality control activities and performance data to key stakeholders.
Showcase data leveraging on work management tool (Jira).
Implement quality metric-based reports that can drive continuous improvement within the QA team.
Knowledge Base:
Continue to be knowledgeable of industry best practices and technologies.
Establish strong technical aptitude of our applications and workflows.
Requirements
Bachelor's degree in project management, Computer Science, Information Technology, or a related discipline
10-12 years of Quality Assurance experience
Prior management experience
Experience working with agile methodologies
Experience with Atlassian Tools
High sense of personal responsibility, a self-starter, and capable of both working independently and as part of the team
Ability to maintain composure, while providing exemplary customer service to internal clients
Ability to ask relevant questions regarding business issues to both technical and non-technical team members in a clear and concise manner
Detail oriented, highly organized, and excellent follow-up skills
Train and coach the team members including goal setting and evaluations with collaboration from the Delivery Managers
Benefits
401(k) Plan
Health/Dental/Vision Insurance
Employee Stock Purchase Plan
Company-paid Life Insurance
Company-paid disability insurance
Tuition Reimbursement
Paid Time Off
Paid Volunteer Days
Paid Holidays
Casual Office Attire
Plus many more employee perks & incentives
We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
