- Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times.
- Monitor staffing levels to ensure budgetary compliance.
- Participate in interviewing and selecting new team members and train and develop team members.
- Issue disciplinary action as needed.
- Assign work to team members and monitor for timely and proper completion.
- Monitor inventory levels and order supplies as needed.
- Produce and deliver reports as needed.
- Review housekeeping and maintenance activities with Facilities Manager.
- Respond to calls promptly and professionally.
- Have complete knowledge of all casino events and promotional activities.
- Keep work area in a clean and orderly manner.
- Ensure the safety and security of all customers and team members.
- Comply with all policies and procedures established by Bally's Kansas City Casino and departmental management.
- Other duties as assigned or any reasonable request from any member of management.
Knowledge, Skills, Abilities, And Other Characteristics
- A high school diploma or GED is preferred.
- At least two years of experience in maintenance and/or environmental services of a large facility or plant operations is required.
- Must obtain Missouri Gaming Commission occupational license.
- Familiarity with applicable OSHA regulations.
- Working knowledge of building systems, tools, and maintenance and housekeeping equipment.
- Appropriate use of personal computers, telephones with voice mail system, fax and copy machines, and two-way radios.
- Must be able to work any assigned shift, including late nights, weekends, holidays, and overtime.
- Read, write, and understand complex instructions and technical information.
- Communicate appropriately with all casino customers, casino departments, and fellow team members.
- Understand and adhere to all Missouri Gaming Commission regulations and any other applicable federal, state, and/or local regulations.
- Accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures.
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