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    Receptionist Customer Service Representative - West Palm Beach, United States - Lawrence N Yates Enterprises inc

    Lawrence N Yates Enterprises inc
    Lawrence N Yates Enterprises inc West Palm Beach, United States

    1 month ago

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    Description

    Job Description

    Job Description

    Job description

    We are seeking a Customer Service/Front Desk Associate to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues.

    Responsibilities

    • Respond to customer inquiries and complaints in a timely and courteous manner
    • Utilize exceptional customer service to ensure enjoyable customer engagement
    • Provide information about the products and services
    • Answer phones and schedule client visits
    • Greet and check-in clients and offer an enjoyable experience while/if waiting on the stylist.
    • Communicate with the management team regarding customer requests and concerns
    • Troubleshoot and resolve product issues and concerns
    • Document and update customer records based on interactions
    • Develop and maintain a knowledge base of the evolving products and services
    • Assist with salon housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.)
    • Data Entry
    • Complete other tasks as assigned by management.

    Qualifications

    • Previous experience in customer service, sales, or other related fields
    • Ability to build rapport with clients
    • Ability to prioritize and multitask
    • Positive and professional demeanor and appearance
    • Excellent written and verbal communication skills
    • Experience working in Microsoft Office
    • Ability to work well in a team environment as well as individually
    • Must have reliable transportation
    • Type minimum 45+ words per minute
    • High school diploma or equivalency is required.

    Schedule

    Tuesday - Friday: 9:45am - 5:00pm;

    and,

    Saturday 9:45am - 4:00pm

    • Pay: hourly plus bonuses and incentives
    Company

    Company Description


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