Field Service Engineer - West Sacramento, United States - Incubation Systems Private Limited

Description

• Working independently, handle troubleshooting, installation, preventative maintenance, and service repair needs of medical device equipment, including providing excellent and efficient service, along with technical training on products.
• Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times.
• Utilize business systems such as OBI, Salesforce, and SharePoint for Service Call Planning and advancing team goals.
• Engage with both internal and external stakeholders, understanding and meeting their requirements, while also assisting with the training of newer Field Service Engineers.

• Associate degree or equivalent military experience
• 1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation
• Hold a current valid driver's license and good driving record over the last three.
• Ability to travel (providing service in an assigned geography and periodic travel to other areas/overnight).
• Candidates must be able to lift, lower and carry up to 50 lbs. unassisted (tools, replacement parts, consumables etc.).
• Candidates must be able to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods of time.
• Candidates must also be able to reach at, above and below shoulder level, flex/extend neck, have good hand, and finger dexterity.
• 2+ years' experience of advanced troubleshooting, installation, validation, preventative maintenance, modifications and/or service repair.
• Developing positive business relationships with both internal and external stakeholders, leading to increased customer satisfaction, and supporting long-term retention
• A technical college major such as biomed, engineering, or related.

• 2 years

• 8 hour shift
• Day shift
• Monday to Friday

• In-person