Bilingual CSR - Memphis, United States - THORNDALE PARTNERS

Description

Job description

DETAILS:
Bi-Lingual Customer Service Representative (Contract to Hire)


COMPENSATION:
$16-$18.50 per hour


ROLE TYPE:
Hybrid

We are looking for someone to join an industry leading organization on the Customer Service Team. This will be an excellent opportunity to gain excellent experience working for a well-known company.

The ideal person will be a great communicator that has the patience and ability to communicate with multiple departments across the organization.

This role ultimately is key in providing excellent customer service to the clients of the organization, if you have experience working in similar roles please reach out to learn more.

Our client is currently working in a hybrid environment and plans to continue this.

This is a great opportunity to get your foot in the door with a stable company that puts their people first.

RESPONSIBILITIES:
Customer Service Representative

• Provide quality customer service to our clients directly or indirectly through interactions with customer's and service providers
• Coordinate customer service efforts with other team members as necessary to complete task
• Serve as an administrative assistant to the team as needed when not interfacing with customers
• Communicate with internal team to escalate any customer issues to the proper department in order to solve the problem at hand
• Collaborate with Customer Service team to continually improve internal processes to increase efficiency and deliver quality service.
• Communicate with other teams as needed to share customer/technician feedback that could result in improvements to company products or processes
• Process basic communications via email or other basic computer software between service technicians, clients, and internal team members to ensure proper information is conveyed related to product servicing.

REQUIREMENTS:
Customer Service Representative

• At least 1 year of experience in a customer service-related role
• Bi-Lingual, Spanish Preferred

Thorndale Partners, LLC
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