-
Sr. Program Manager, Continuous Improvement
2 weeks ago
The Pokémon Company International Bellevue, WA, United States Full timeGet to know The Pokémon Company International · The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV ser ...
-
AD, Program Management
2 weeks ago
Chewy Bellevue, WA, United StatesOur OpportunityChewy is currently recruiting an Associate Director of Program Management at our headquarters in Plantation, FL. The ideal candidate will be customer obsessed, have a passion for problem solving, a track record of amazing execution of cross-functional initiatives a ...
-
Sr. Technical Program Manager, Consumer Robotics
2 weeks ago
Amazon Bellevue, WA, United StatesExcited about robotics, and how it will be used in our every day lives? The Amazon Consumer Robotics group is pushing the boundaries of what's possible, making the future closer than ever.Astro is Amazon's first household robot to use AI and Intelligent Motion to gracefully and i ...
-
Category Manager
2 weeks ago
The Pokémon Company International Bellevue, WA, United States Full timeGet to know The Pokémon Company International · The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV ser ...
-
Group Project manager/Senior Project Manager
6 days ago
Mindlance Bellevue, WA, United StatesJob Title: Group Project manager/Senior Project Manager · Job Location: Bellevue, WA · Zip Code: 98006 · Top 3/5 Skills: MS office, MS project, MS Visio, product life cycle management, PMP & Six Sigma Certification preferred. · Job Responsibilities: · Hybrid onsite role-d ...
-
Mary's Place Seattle Bellevue, WA, United States Full time: We are seeking a responsible and energetic individual with a passion for serving families at our 24-hour shelter locations. Family & Shelter Advocates work with parents and children experiencing homelessness and in need of a safe refuge. General responsibilities include coordi ...
-
Production Underwriter
1 week ago
FM Global Bellevue, WA, United StatesFM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operation ...
-
David Evans and Associates Bellevue, WA, United StatesDEA's Transportation team is hiring for a National Transit Engineering Practice Leader and Senior Project Manager. Position responsibilities will be diverse and will include working across markets leading the firm-wide transit engineering practice. This role will build and enhanc ...
-
Mental Health Therapist 2
3 weeks ago
Marion County Bellevue, WA, United States Full time, Part timeThis recruitment has been reopened for additional applicants and will remain open until filled. If you have already applied for recruitment # , you do not need to reapply. New applicants are encouraged to submit applications as soon as possible as this recruitment may close at an ...
-
Medical Advocate
1 day ago
Mary's Place Seattle Bellevue, WA, United States Full timeFamily & Shelter Advocates work with parents and children experiencing homelessness and in need of a safe refuge. Family & Shelter Advocates actively engage in Mary's Place equity work—striving for racially equitable outcomes and taking responsibility for creating, maintaining, a ...
-
Underwriter (Risk Management)
1 week ago
FM Global Bellevue, WA, United StatesFM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operation ...
-
Project Executive
6 days ago
Swinerton Bellevue, WA, United StatesJob Description Summary:Overall management of the operations and administration of assigned healthcare projects with bottom-line profit accountability.Job Description:POSITION RESPONSIBILITIES AND DUTIES: · • Able to perform all essential Senior Project Manager responsibilities · ...
-
Associate Director Category Management
6 days ago
Chewy Bellevue, WA, United StatesOur Opportunity:Chewy is hiring a Senior Category Manager supporting International Merchandising. The successful candidate will be a self-starter and focus on building a new business from the ground up through developing new business relationship, expanding selection and managing ...
-
substitute teacher: training provided
5 days ago
Endeavor Schools, LLC Bellevue, WA, United States Full timeCome join us at International Montessori Academy West Bellevue as a Substitute Childcare Teacher · Our educators brighten children's lives every day while creating a bright future for themselves. We also help our employees build great careers. With our education incentives and ca ...
-
Health Services Director
1 week ago
Aegis Living Bellevue, WA, United States Full timeOverview: The Health Services Director (HSD) is an integral member of the management team of their community, contributing health care leadership and expertise to promote an environment of optimal living for residents. The HSD reports directly to the General Manager and collabor ...
-
Business Development Manager-Medical
6 days ago
Interim Healthcare of Bellevue WA Bellevue, WA, United StatesJoin Interim HealthCare as a Business Development Manager-Staffing and take charge of your schedule and earning potential in a rewarding sales role. We are the nation's leading home care company, seeking a talented individual with a passion for healthcare and exceptional sales sk ...
-
Financial Account Manager
6 days ago
New York Life Insurance Company Bellevue, WA, United States Full time*New York Life - Financial Account Manager*_\*This is a HYBRID position- you may work remotely with the expectation to work in office at least 2 days a week.\*_*Career Description: *Account Managers work with clients to identify, outline and achieve their financial goals. We offe ...
-
Medical Assistant
1 week ago
Proliance Bellevue Ear, Nose & Throat Bellevue, WA, United States Full timeProliance Surgeons is one of the largest surgical practices in the country, with over 450 providers including over 200 board-certified physicians providing treatment at more than 100 care centers in Washington State. At Proliance, our patients come from all walks of life and so ...
-
Insurance Sales Producer
1 week ago
Jeremy Olson Allstate Agency Bellevue, WA, United States Full timeBusiness has been really good Our sales are up We are looking for an energetic sales person who would be willing to do whatever it takes to take care of the demands of our current clients and prospects\*\*Hands-on training to develop into career advancement\*\* We at Allstate wan ...
-
Life Insurance Agent
2 weeks ago
Jeremy Olson Allstate Agency Bellevue, WA, United States Full timeBusiness has been really good Our sales are up We are looking for an energetic sales person who would be willing to do whatever it takes to take care of the demands of our current clients and prospects · \*\*Hands-on training to develop into career advancement\*\* · We at Allstat ...
Manager - Program Management - Bellevue, WA, United States - Freshworks
Description
Company DescriptionFreshworks makes it fast and easy for businesses to delight their customers and employees.We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user.
Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks' cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years.
Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.
Job DescriptionPlease note:
This role will be based in Bellevue, WA and requires an in-office presence.
As Manager - Program Management focusing on Customer Engagement Programs, you will spearhead strategic cross-functional GTM initiatives to improve how we surprise and delight our customers across every touchpoint along their journey with Freshworks to drive product adoption, retention and loyalty.
Reporting to the VP of Customer Engagement, you will set the operational agenda for the team, overseeing budgeting, reporting, and cross-functional collaboration to ensure exceptional customer experiences.
Define and implement the operational plan and rhythm of the business for the Customer Engagement team, focusing on improving efficiency, collaboration, and visibility with senior leadership.
Provide oversight on strategic initiatives that require cross-functional support and alignment, particularly those impacting go-to-market (GTM) teams.Collaborate closely with key stakeholders to drive successful execution of initiatives.
Define relevant KPIs and metrics to measure the effectiveness of customer engagement programs.
Monitor performance against these metrics and provide insights and recommendations for improvement.
Offer strategic insights and actionable recommendations based on data analysis.
Establish the comms and promotion strategy across the team to accelerate awareness and growth of our key customer initiativesFoster and strengthen partnerships with teams across product management, marketing, support, customer success, and sales to drive accountability and shared outcomesQualificationsBachelor's degree in Business Administration, Marketing, or related field; Master's degree preferred.7-10 years of experience in program management or customer engagement, preferably in the SaaS or technology industry.
Strong understanding of customer lifecycle management principles and best practices.Excellent communication, presentation, and interpersonal skills.
Strong understanding of organizational dynamics and the ability to navigate and influence teams across multiple departments including sales, customer success, support, marketing, and product management.
Excellent project management skills, with attention to detail and the ability to handle multiple priorities.Passion for the customer and delivering exceptional experiences on their behalfProven leadership experience with the ability to inspire and motivate teams.
Analytical mindset with the ability to leverage data to drive decision-making.Ability to thrive in a fast-paced, dynamic environment and adapt to change.
PMP and related certifications a plusAdditional InformationWashington Pay Range:
$183,400—$298,000 comprising an annual salary and incentive compensation.
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.
Freshworks Benefits:
Freshworks offers multiple options for medical, dental, vision, disability and life insurance.
Flexible time off (plus paid US holidays), commuter benefits (attached to a flexible spending account) and wellness benefits are also offered.
Freshworks also offers adoption and parental leave benefits.At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity.
We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
SummaryType:
Full-timeFunction: MarketingExperience level: Mid-Senior LevelIndustry: Information Technology And Services
