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Eden Prairie

    Customer Account Rep - Eden Prairie, United States - Phillips & Temro Industries

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    Description

    JOB DESCRIPTION:
    Welcome to the Customer Account Representative role at our company! As a Customer Account Rep, your main goal is to provide top-notch customer service to both internal and external customers. You'll need to have a solid understanding of our products, programs, and processes, as well as communicate effectively with your co-workers in the customer care department.

    RESPONSIBILITIES:
    - Process orders from customers using our CRM systems
    - Handle OEM orders and ensure they meet schedule requirements
    - Deal with shipping discrepancies and collaborate with internal teams to resolve issues
    - Expedite customer shipments when necessary
    - Respond to customer inquiries via phone and email promptly
    - Provide information on product availability, pricing, and usage
    - Assist customers with basic product specification inquiries

    QUALIFICATIONS:
    - Associates degree required; Bachelor's degree preferred
    - 2+ years of relevant experience
    - Experience with ERP systems is a plus
    - Strong interpersonal and communication skills
    - Ability to multitask and adapt in a fast-paced environment
    - Excellent problem-solving abilities

    We are an Equal Opportunity Employer and welcome applicants from all backgrounds. If you're looking to join a dynamic team where you can make a difference in customer satisfaction, this role is for you!


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