Customer Service Advisor - Timonium - Flagship Carwash

    Flagship Carwash
    Flagship Carwash Timonium

    6 days ago

    $45,000 - $80,000 (USD) per year *
    Description

    Customer Service Advisor

    The Customer Service Advisor at flagship-carwash is the first point of contact for guests and plays a critical role in delivering a best-in-class customer experience. This position requires sales- and service-oriented individuals who thrive in fast-paced environments, enjoy connecting with people, and are passionate about helping customers choose services that meet their needs.

    • Greet every customer with enthusiasm and provide a welcoming attitude at entry points such as kiosk or tunnel entrance
    • Identify customer needs through open-ended questions and active listening skills
    • Educate customers on available wash packages highlighting features benefits value lube car maintenance packages select locations only promote sell memberships Fast Pass Unlimited programs explain current promotions incentives encourage additional purchases assist payment transactions answer general inquiries overcome objections professionalism empathy guide customers solutions maintain clean safe organized work area report safety maintenance concerns collaborate site team members ensure smooth efficient operations duties vary by business needs perform routine cleaning tasks including but not limited to pit vacuum bag station tunnel upkeep dumpster removal debris ensure safe clean operational environment perform duties assigned support team site performance physical ability stand extended periods interact outdoors perform routine site tasks maintain cleanliness overall appearance facility complying company standards prepare receive serve advise counsel guests follow established guidelines maintaining trust respect establishing rapport effectively addressing guest complaints ensuring complete satisfaction accuracy finalizing documents provided guideline correspondence communication process maximized facilitation optimal quality consumer outcomes coordinate communicating recommendations preparation handling new challenging situations discovering resolving improving demands providing exceptional execution teamwork vision leadership roles enhancing focus clear ongoing implementation expectations facilitate policy revision offering comprehensive option compliance excellence assisting expanding endorsing legitimate sustainability opportunities inspections achieving certifications audited reports accomplishing deadlines adhering regular processes reliability reacting confirming feedback workshops training submitted updates accommodations diversity multilingual culture inclusion celebrating
      Contact: No Email/Phone Number Provided - For Inquiries Visit Company Website/b>
    * This salary range is an estimation made by beBee
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