- Provide strong leadership to multiple call centers and their management teams
- Drive call centers to establish and hit key performance indicators including Sales Booking, ASA, AHT, efficiency, staffing utilization, turnover, and financial performance.
- Champion the culture of the center, including revising and training on scripts, development and QC that will drive recruiting and retention.
- Continuously innovate and develop knowledge and processes within the centers to improve the customer experience, employee satisfaction, and corporate performance
- Partner with Senior leaderships and IT to implement new technologies as the call centers continue to transform into omni-channel contact centers
- Minimum of 7-10 years call center management experience required with Five9 experience with a focus on sales-oriented industries
- Working knowledge of call center technology, including ACD, CBA, workforce management, and quality management tools
- Support workforce management efforts
- Proven and demonstrable leadership, management and motivational skills
- Must be experienced and comfortable working in a fast-paced entrepreneurial environment and able to deal well with change and ambiguity
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medical director center for telepsychiatry
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East Carolina University Charlotte, United StatesJob Description: · This is a full-time faculty position to serve as the Medical Director for the Center for Telepsychiatry and e-Behavioral Health (CTeBH).The Center currently serves 40 hospitals and 21 community-based clinics across the state of North Carolina. The members of ...
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Mathnasium (ID: 5201401) Charlotte, United States**Who We Are**: · Across North America and all over the world, Mathnasium Learning Centers are committed to teaching children math so that they understand it, master it, and love it. · Our world-class curriculum is built upon the Mathnasium Method— the result of decades of hands- ...
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Chesterbrook Academy Huntersville, United States Full time· Preschool Center Director · Chesterbrook Academy (#614), 13740 Statesville Rd, Huntersville, North Carolina, United States of America · Req #6218 · Tuesday, May 28, 2024 · Spring Education Group's Early Childhood Education Division includes nearly 150 schools offering services ...
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Preschool Center Director
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Preschool Center Co Director
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The Learning Experience #294 Rock Hill, United StatesBenefits:Bonus based on performance · Competitive salary · Dental insurance · Employee discounts · Health insurance · Opportunity for advancement · Paid time off · Training & development · Role: Preschool Center Co-Director · Join the fastest-growing Academy of Early Education in ...
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Preschool Center Co Director
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Pre School Center Director
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Pre School Center Director
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Childcare Center Assistant Director
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Director of Nursing- Detention Center
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RESERVE HEALTH, PC Gastonia, United StatesJob Description · Job Description Salary: · Overview: · The Director of Nursing at our correctional facility is a critical role responsible for overseeing all nursing operations within the jail. This position demands clinical excellence, leadership capabilities, and a profound ...
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Pre School Center Director
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Math Learning Center Director
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Mathnasium (ID: 5202001) Mooresville, United StatesJob Description · Job DescriptionBenefits:Bonus based on performance · Competitive salary · Paid time off · Who We Are: · Across North America and all over the world, Mathnasium Learning Centers are committed to teaching children math so that they understand it, master it, and lo ...
Call Center Director - Charlotte, United States - Vertex Service Partners
Description
The Director of Call Center is a key role to helping manage and optimize Vertexs growing customer care operations around the country. The role will be responsible for recommending and executing sales strategies and tactics to improve call center operations and overall ROI in a multi-site and fast growth company.
The successful candidate will possess strong call center experience and will have proven themselves in being able to turn around struggling call centers. Key skills include sales mindset, strategic thinking, project management and analytical abilities to be able to drive initiatives that deliver on key operational, financial and customer KPIs. A key responsibility will be helping coach and build call center leaders of the future. The ideal candidate will be current on leading technology solutions with a focus on workforce management, telephony solutions that drive efficiency and have a proven track record of implementing new solutions in a call center. While the location is based on Charlotte, NC, travel to multiple locations in a month is required including Florida, Northeast and Midwest.
Accountabilities and responsibilities:
Requirements: