Program Manager, Healthcare Solutions - Cleveland, United States - Tri C Company Inc

    Tri C Company Inc
    Tri C Company Inc Cleveland, United States

    1 month ago

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    Description
    Program Manager, Healthcare Solutions

    Department: WCED EVP Office

    Location: Manufacturing Technology Center

    Reports To: Director, Healthcare Solutions

    Recruitment Type: External/Internal

    Requisition ID: req4985

    Employment Type: Administration and Professionals

    Union Position: Non-Union

    Work Schedule: Monday-Friday, 8:30 A.M. -5:00 P.M. with flextime for some events and responsibilities.

    Number of Openings: 1

    Job Description:

    SUMMARY

    The Program Manager reports to andsupports the Director, Healthcare Solutions in the oversight of day-to-dayoperations of Health Industry Solutions' contract trainings, continuing education and openenrollment for programs and courses, including Patient Access Specialist,Comprehensive Medical Coding, and Community Health Worker. This role will also assist with various instructorand curriculum development projects and manage budgets for non-direct patientcare programs. The Program Manager willassist the Director with external communications, marketing strategies andpublic relations of department programs, in collaboration with Workforcedivision and collegewide marketing and communications resources.

    ESSENTIALFUNCTIONS
    • Oversees and manages the administration of the day-to-day operations of open enrollment and contract trainings for the Patient Access Specialist, Comprehensive Medical Coding, Community Health Worker programs and the continuing education courses
    • Provides input for learning outcomes, assessments and program objectives.
    • Coordinates meetings with instructors, facilitators, & contractors
    • Supervises and assesses the performance of Patient Access Specialist, Comprehensive Medical Coding, and Community Health Worker program instructors
    • Conducts instructor and staff meetings
    • Assigns instructors to course schedules
    • Assists with development and execution of surveys, course, and student evaluations, to provide data analysis for continuous improvement and grant reporting
    • Manages curriculum development and coordination of revisions for existing courses
    • Develops and maintains effective communication with prospective applicants, students, graduates, instructors, and community stakeholders
    • Works with operational databases to streamline processes and workflow
    • Works collaboratively with the Director, Healthcare Solutions and serves as a liaison between the College and industry partners
    • Works with the Director, Healthcare Solutions to develop strategies for public relations and marketing of designated programs
    • Assists the Director, Healthcare Solutions with the preparation and administration of the program budget(s)
    • Submits bi-weekly, monthly, and/or quarterly programmatic reports and/or budgetary spending reports to the Director, Healthcare Solutions
    • Assists with grant proposal writing for current or new programs
    • Attends meetings, conferences, and workshops for educational and business development
    • Assures program, division, and College standards are met
    • Performs other duties as assigned.
    REQUIRED QUALIFICATIONS

    EDUCATIONAND EXPERIENCE/TRAINING
    • Master's Degree in a healthcare, education, leadership, management, or a related field
    • Demonstrated experience in one of the following:
      • 5 years as a Certified Healthcare Access Associate (CHAA)
      • 2 years as a Certified Healthcare Access Manager (CHAM)
      • 4 years as a Licensed Social Worker (LSW)
      • 4 years as a Certified Community Health Worker
      • 4 years as a Licensed Professional Counselor (LPC)
      • 4 years as a Registered Nurse (RN) with six years of experience working with Certified Community Health Workers (CCHWs)
      • 4 years as a Certified Professional Coder (CPC)
      • 2 years as a Certified Professional Coder Instructor (CPC-I)
      • Ability to acquire a second certification of those indicated above, within one year of hire.
    • Demonstrated experience in program and curriculum development, implementation, and evaluation
    • Demonstrated experience forecasting, planning, preparing, monitoring and maintaining a business area's budget
    • Demonstrated experience in a role requiring critical thinking and diverse problem-solving skills
    KNOWLEDGE,SKILLS, and ABILITIES
    • Possess working knowledge of management concepts, practices and procedures with the ability to apply in varied situations as it pertains to the departmental focus
    • Ability to effectively complete work assignments independently
    • Possess strong commitment to providing excellent customer service
    • Ability to work effectively in a dynamic and changing work environment requiring flexibility and teamwork
    • Demonstrated ability to manage relationships, create opportunities and solve problems
    • Possess strong organizational, time-management skills, and is results-oriented
    • Possess excellent written, verbal and interpersonal communication skills
    • Possess excellent organizational and prioritization skills
    • Works accurately with demonstrated attention to detail
    • Ability to be creative and exercise initiative
    • Ability to effectively respond to requests from multiple levels of the College in various departments
    • Demonstrated intermediate proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
    • Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
    • Ability to collaborate, negotiate and resolve conflicts on major projects
    • Ability to develop and maintain relationships with key contacts to enhance work flow and quality
    • Possess sensitivity to appropriately respond to the needs of a diverse population
    PREFERRED QUALIFICATIONS
    • Demonstrated experience effectively managing a work unit or team
    • Demonstrated experience planning, assigning, scheduling, supervising and ensuring the quality of the work of others
    • Demonstrated intermediate project management skills
    COMPETENCIES

    CRITICALCOMPETENCIES
    • Service Focus
    • Communication
    • Quality of Work
    VERYIMPORTANT COMPETENCIES
    • Time Utilization
    • Adaptability
    IMPORTANT COMPETENCIES
    • Collaboration
    • Continuous Improvement
    PHYSICAL DEMANDS/WORKING CONDITIONS
    (The demands described here are representative ofthose that must be met by an employee to successfully perform the essentialfunctions of this job. Reasonable accommodationsmay be made to enable individuals with disabilities to perform the essentialfunctions.)
    • The work is performed in a normal, professional office environment.
    • The work area is adequately lighted, heated, and ventilated.
    • Typically, the employee may sit comfortably to perform the duties of the job and will perform repetitive motions with hands/fingers using a computer mouse and keyboard to type.
    • Work requires walking; standing; bending; carrying of items such as papers, files, pamphlets, books, binders, etc.
    • Work may also require walking and standing in conjunction with travel to and attendance at meetings, conferences, and performances away from the worksite.
    Special Note:

    Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

    Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.