Head of AI Deployments - New York, NY
1 month ago
Job summary
About Assembled Great customer support requires human agents and AI in perfect balance. Companies like Canva Etsy and Robinhood use Assembled to coordinate their entire support operation in-house agents BPOs and AI in a single operating system.
With AI Agents that resolve cases end-to-end AI Copilot for agent assistance and AI-powered workforce management that optimizes both human and AI capacity Assembled helps teams deliver faster better service while making smarter decisions about how to staff and automate.
Responsibilities
- Strategic sales and success ensure each AI deployment has a path to success that will work for the customer and meet their business needs.
- Team leadership development build hire coach a team of AI Deployment Strategists on both coasts develop team members through regular feedback create career development paths foster a culture of innovation continuous learning manage capacity planning resource allocation ensure the team can scale with customer demand li>Serve as the point of contact for complex customer situations handle escalations require senior leadership engagement navigate challenging conversations C-suite stakeholders turn difficult situations into opportunities strengthen relationships demonstrate value li>Create evolve deployment best practices drive creation evolution define what world-class looks like support teams coordinating human AI agents focusing resolutions experiences simple containment metrics document scale what works maintain quality grow li>Cross-functional partnership collaborate closely Sales Product Engineering Customer Success align shared goals channel insights customer feedback shape product direction enhance our AI offerings li.Design implement processes balance quality velocity define skill sets needed across lifecycle pre-sales implementation optimization expansion orchestrate resources accordingly build systems allow team scale efficiently sacrificing strategic consultative approach differentiates Assembled own performance key metrics pilot POC win rates time-value customers satisfaction ai-deployment-quality-scores expansion-nrr data drive continuous improvement demonstrate business impact world-class-deployment-strategy h2 b Qualifications b ul
Job description
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