Director, Strategic Accounts - Mountain View - Skylo

Description

About Skylo

Skylo is a global Non-Terrestrial Network service provider based in Mountain View, CA, offering a service that allows smartphone and IoT cellular devices to connect directly over existing satellites. Skylo's direct-to-device service is live on millions of activated devices across five continents, with more than 60 million square kilometers of coverage, in partnership with multiple satellite operators, mobile network operators (MNOs), Tier-1 chipset makers, and OEMs. Devices connected over satellite are managed and served by Skylo\'s commercial NTN vRAN, featuring a 3GPP standards-based cloud-native base station and core. Skylo provides an anywhere, anytime connectivity solution that seamlessly roams between terrestrial and satellite networks. Our focus is on enabling connected services for people outdoors and connected workflows across three main verticals: mass-market consumer devices, automotive, and industrial IoT.

This role is based in our Mountain View, CA office and requires being onsite 3 days per week

Summary

Director, Strategic Accounts to work with large, strategic customer partners. This role will be responsible for managing these customers and serve as the primary point of contact for these customers internally and externally with an executive presence. This person will be detail oriented, and responsible for providing internal and external visibility for all aspects of the program. This person will serve as the lead for all key aspects of the customer and customer programs. This person will proactively anticipate the needs of the partner and Skylo, and will work closely with all parties to ensure successful collaborations. This is a highly cross functional role spanning sales, engineering, operations, marketing, legal and other groups within the organization. This role combines both strategic leadership and tactical execution, ensuring that day-to-day activities are carried out effectively. This role has executive level attention within the organization and will be responsible for ensuring our customer success.

How You Will Contribute

• Own the customer relationship and ensure customer success
• Document and manage key deliverables, timelines, and resources needed to ensure program success
• Create necessary dashboards and reporting tools
• Run executive quarterly business reviews, highlighting and promoting continuous process improvements between organizations
• Act as an effective point of communication and escalation for customer partner issues, collaborating cross-functionally to resolve challenges
• Build and maintain strong, long-lasting relationships with key external stakeholders, serving as their advocate within Skylo

What We Look For

• 10+ years of experience in large & complex customer account management
• Proven success building and maintaining relationships at senior management/executive levels
• Excellent communication, interpersonal, and problem-solving skills
• Ability to confidently represent your point of view to senior leadership and influence cross-functional teams
• Customer advocate and the ability to hold the customer accountable when needed
• Experienced in program management tools and technologies (e.g., JIRA, CRM systems)
• Ability to present and convey thoughts and ideas clearly and concisely
• Build and run executive level slide presentations and meetings
• Comfortable in fast-paced, dynamic environments, adapting quickly to changing priorities

What We Offer

With employees working across three continents, Skylo is proud to be an equal opportunity employer dedicated to building an inclusive and diverse workforce. Our worldwide and inclusive culture encourages a flexible approach to work, and we also offer an attractive range benefits such as:

• Competitive compensation packages including a stock option based equity program
• Comprehensive benefits including medical, dental, vision, retirement plan
• Monthly allowances for wellness and education reimbursement
• A generous time off policy, holidays, and the opportunity to temporarily work abroad
• Once in a lifetime opportunity to be a part of developing and running world's first commercial, live direct-to-device satellite network and service
• Access to world-class team and talent across tech domains: software, hardware, chipsets, telecom, satellite and network virtualization

Additional Information

The compensation range for this position is: $200,000 - $219,130. This range reflects the low and high end of the range Skylo reasonably and generally expects to pay the hired candidate in this role.

EEO Statement

Skylo is an equal-opportunity employer and we celebrate diversity. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, parent or caregiver status, political affiliation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service consistent with applicable federal, state, and local laws. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please let us know if you need assistance or accommodation due to a disability.