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At MCI we are committed to fostering an environment where professionals can build meaningful careers,... · ...
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Customer Service Representative/ Helpdesk - Tampa - Pozent
Description
Job Description:
Handle transactions/inquiries and answer customer questions.
Must be able to quickly decipher the customer's needs, come up with the best solution, then clearly communicate that solution to the customer.
Must have the knowledge to answer most client questions or be able to refer them to the people that do have the answers.
May offer products that the customer could utilize based on call subject.Solid communication skills to calm angry customers by listening to them, then leading them to the solution that best works for them.
Ability to multi task and work on administrative, chat or email inquiries between calls to maximize productivity.Create and update case management system with all interactions from users.
Properly route inquiries to the right department
Promote web portal to all internal users.
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Tier 1 Helpdesk Representative
Part time Only for registered members Tampa
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Tier 1 Helpdesk Representative
Only for registered members Tampa, Florida
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Tier 1 Helpdesk Representative
Only for registered members Tampa, FL
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Junior Technical Support Engineer
Only for registered members Tampa
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Technical Support Engineer
Only for registered members Tampa
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Operations Specialist
Only for registered members Tampa
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Operations Specialist
Only for registered members Tampa
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Help Desk Technician I
Full time Only for registered members Tampa
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Facilities Coordinator
Full time Only for registered members Tampa
-
Facilities Coordinator
Only for registered members Tampa
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Mid-Level Tier III Onsite Support Administrator
Only for registered members Tampa
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Mid-Level Tier III Onsite Support Administrator
Only for registered members Tampa
-
Mid-Level Tier III Onsite Support Administrator
Full time Only for registered members Tampa
-
Help Desk Technician I
Only for registered members Tampa, FL
-
Mid-Level Tier III Onsite Support Administrator
Only for registered members Tampa, FL
-
Facilities Coordinator
Only for registered members Tampa, Florida, USA
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Call Center Technical Support Representative
Only for registered members Tampa, Florida, United States
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Call Center Technical Support Representative
Only for registered members Tampa, Florida, United States
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Contact Center Technical Support Representative
Only for registered members Tampa, Florida, United States
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Contact Center Technical Support Representative
Only for registered members Tampa, Florida, United States