Director of Customer Service, L&Q - Greater Morgantown Area
Only for registered members Greater Morgantown Area, United States
1 month ago
Job Summary
We are looking for an experienced leader from social housing or an allied customer-focused, regulated sector to lead our complex and high-performing customer service team during a period of strategic transformation.Responsibilities
- Provide visible, resilient leadership to a large dispersed team delivering demanding services.
- Lead the contact centre operations ensuring efficiency consistency excellence in customer engagement shaping proactive learning-led approach to complaint resolution prevention.
- Deliver new target operating model simplifying processes embedding digital tools nurturing high-performing customer-first culture.
Job description
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