Senior Account Director - Houston - PG Forsta

Description

Company Description

Press Ganey is the foremost experience measurement, data analytics, and insights provider for intricate industries, a reputation we've built over decades through strong client partnerships that help them understand and meet their key stakeholders' needs. Our origins are rooted in U.S. healthcare, known for its complexity, and we now cater to global clients across various industries to enhance the Human Experiences central to their operations. We provide an unmatched mix of technology, data, and expertise that enables clients to identify and prioritize opportunities, accelerate their improvement initiatives, and foster lasting loyalty among customers and employees.

At Press Ganey, our success is powered by our people and culture. Our employees exhibit world-class talent, a collaborative spirit, and a commitment to excellence, which has positioned us as trusted advisors to numerous renowned brands. As part of our team, you'll create value for our clients while contributing to our continuous improvement and in shaping our corporate direction.

Our Mission:

We empower organizations to deliver top-notch experiences. Our industry expertise and advanced technology turn data into actionable insights that fuel innovation and drive outcomes.

Our Values:

• Energize the customer relationship: Our clients are our partners. We align our goals with theirs, collaborating to transform challenges into effective solutions.
• Success starts with me: Personal accountability drives collective success. Each team member plays a vital role in empowering their colleagues.
• Commit to learning: Every success is a stepping stone, and every challenge provides a learning opportunity that aids growth.
• Dare to innovate: We embrace creativity and innovation, challenging the status quo with our forward-thinking approach.
• Better together: We foster teamwork, checking egos at the door to ensure collective victories.

Location: Remote U.S.
Travel: ~10%

About Rio SEO

Rio SEO is the premier Local Experience (LX) platform for enterprise brands, offering a comprehensive, integrated suite of solutions designed to boost brand visibility across search engines, social networks, maps, and more. Our LX platform is the first of its kind, presenting an innovative assortment of local marketing and customer experience solutions that work in harmony to drive visibility, conversions, and revenue on a large scale.

At Rio SEO, we are dedicated to ensuring that every interaction with our client's business is positive. We equip them with tools necessary to close gaps, engage effectively, gain comprehensive visibility, and build enduring customer relationships.

If you're passionate about strategic partnerships, digital innovation, and measurable growth, you'll thrive in our vibrant team.

About the Role

The Senior Account Director plays a key role in enhancing client satisfaction, retention, and revenue growth. You'll serve as a strategic partner to some of the world's top brands, guiding them through the full value of Rio SEO's software and services while leading internal teams to ensure impeccable execution.

We seek a consultative, analytical, and relationship-oriented leader who excels in a fast-paced digital marketing environment and finds joy in enabling enterprise clients to succeed.

What You'll Do

• Lead strategic client partnerships: Provide thought leadership, performance insights, and ongoing strategies aligned with client marketing and business objectives.
• Own client satisfaction & retention: Ensure consistent communication, collaborative planning, in-person meetings, and impactful performance presentations.
• Drive account expansion: Identify upsell and cross-sell opportunities within your client portfolio and cultivate deeper relationships within enterprise brands.
• Guide digital strategy: Leverage expertise in SEO, paid search, local search, and performance marketing to optimize client outcomes.
• Analyze data & performance trends: Utilize search engines, analytics tools, and the Rio SEO platform to develop compelling, actionable insights.
• Monitor KPIs & optimize programs: Continuously enhance client programs to surpass objectives through an improvement-focused mindset.
• Stay ahead of industry trends: Keep abreast of local search developments, competitive shifts, and best practices, conveying clear perspectives to clients.

What You Bring

• 6+ years of Account Management or Client Success experience (enterprise preferred).
• Proven success in managing and growing relationships with Fortune 500 clients.
• Strong digital marketing knowledge, particularly in SEO, SEM, local search, and performance marketing.
• Experience in data analysis, transforming large datasets into client-ready insights.
• Proficiency in Excel, PowerPoint, and Word; familiarity with CRM tools (Salesforce preferred).
• Exceptional organizational, presentation, and communication skills, both verbal and written.
• Confident, self-directed, collaborative, and detail-oriented.

Preferred Qualifications

• Expertise in Local Search and Google Business Profile.
• Strong SEO background complemented by experience in SEM, PPC, display, social, email, and analytics.
• SaaS industry experience focusing on client delivery or account growth.
• Working knowledge of analytics platforms such as Google Analytics or Adobe Analytics.

Work Environment

This position is primarily remote. For team members near our Chicago, South Bend, or Boston hubs, we operate on a hybrid schedule, meeting in the office Tuesday through Thursday to collaborate and work #bettertogether.

Don't meet every single requirement? Research indicates that women and people of color often hesitate to apply unless they meet each qualification. At Press Ganey, we are committed to fostering a diverse, inclusive, and authentic workplace. If you are excited about this position but your experience does not align perfectly with the job description, we encourage you to apply. You may be the perfect fit for this or other roles.

Additional Information for U.S. based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer committed to building a diverse workforce. We do not discriminate against any employee or applicant based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class.

The expected base salary for this position ranges from $90,000 to $107,000. It is rare for offers to be made at the top of the range. Salary offers are influenced by various factors, including relevant skills, training, experience, education, and applicable licensure or certifications. Additionally, market and organizational considerations are taken into account. Alongside base salary, successful candidates will receive a competitive benefits package and may also be eligible for a discretionary bonus or commission based on their performance.

All information will remain confidential in accordance with EEO guidelines.