Business Analyst - Alexandria, VA

Good360 is Closing the Need Gap to Open Opportunity for All · Join a fast-growing organization with a strong culture and powerful mission As the global leader in product philanthropy and purposeful giving, Good360 partners with more than 400 socially responsible companies to sour ...

Job description

Good360 is Closing the Need Gap to Open Opportunity for All

Join a fast-growing organization with a strong culture and powerful mission As the global leader in product philanthropy and purposeful giving, Good360 partners with more than 400 socially responsible companies to source highly needed donated goods and distribute them through our network of more than 100,000 diverse nonprofits that support people in need. Good360 is the link between organizations with so much to give and communities in critical need, closing that gap and opening new opportunities for all. Since 1983, Good360 has distributed more than $18 billion in needed goods, including more than $3 billion in goods in 2025 alone. Good360 has been named the #2 charity on the Forbes list of America's Top 100 Charities for 2023 and 2024 and has a 4-star Charity Navigator rating.

The organization has also been recognized as both a top workplace in the Washington, DC metro area (by the Washington Post) and as a top nonprofit to work for in the United States (by NonProfit Times).

Position Summary

The Business Analyst will be responsible for improving business processes and aligning enterprise systems—including Salesforce, NetSuite, Magento—with organizational goals. Reporting to the Director of IT, this role will serve as a key connector between technical teams and operational staff, supporting system enhancements, identifying inefficiencies, and helping ensure scalable, efficient practices across departments. The Business Analyst will collaborate closely with stakeholders across the organization to translate business needs into actionable system solutions and serve as a driver of cross-platform alignment.

Key Responsibilities include, but are not limited to the following:

• Work closely with teams across departments to understand business goals, pain points, and system requirements
• Map current and future-state business processes to identify areas of improvement and standardization
• Translate business needs into functional specifications or user stories that developers and system admins can act on
• Serve as the liaison between operational staff and technical teams to ensure solution alignment
• Help prioritize system enhancements with current stack (Salesforce, NetSuite, Magento, and related tools) and guide platform evolution
• Maintain up-to-date documentation on business processes, functional requirements, and platform configurations
• Support data consistency and process alignment across enterprise systems
• Contribute to user training, testing, and change management related to new features or system upgrades
• Monitor the effectiveness of implemented solutions and recommend refinements as needed
• Ability to dive deep into highly focused tactical projects while consistently reframing them in the larger context of our strategic goals and critical business processes.
• Support the organization's growth by aligning platform capabilities with operational needs
• Foster a culture of cross-functional collaboration and data-informed decision-making

Qualifications/Requirements

• Bachelor's degree in Business Administration, Information Systems, Operations, or a related field
• Minimum of 5 years of experience in business analysis, systems analysis, or process improvement
• Hands-on experience with at least two of the following: Salesforce, NetSuite, Magento (or similar CRM, ERP, eCommerce), Fundraise Up, JotForm, DotDigital
• Strong skills in process mapping, functional documentation, and business case development
• Excellent communication and interpersonal skills; able to bridge technical and non-technical audiences
• Familiarity with Agile or hybrid project methodologies preferred
• Experience with data reporting tools like Power BI, Excel, or Tableau is a plus

Benefits

Our team is Good360's greatest asset. We recognize that our team members contribute valuable skills, knowledge, experience, and passion that is critical to the pursuit of our mission and our progress toward closing the need gap. That is why we offer our team members numerous perks and benefits, including:

• Medical, dental, and vision coverage programs
• Employer paid Short-term and long-term disability and life insurance coverage
• 403B plan with matching
• Additional supplemental benefits include – FSA Plans, Accident Insurance, and supplement Life/AD&D coverage
• Generous and flexible paid time off policy
• Volunteer time off policy
• Hybrid work environment

Salary Range

$94,000 – $100,000 annually

Note: Compensation is based on a candidate's experience, skills, education, and geographic location. This range is based on Washington, D.C.–Maryland–Virginia (DMV) market data; offers to candidates outside this area will reflect local market data.

Work Location

Hybrid, based in our Old Town Alexandria, VA office (minimum of two days per week with Tuesday as an anchor day)