- Provide remote and/or onsite diagnostic and troubleshooting support to customers on all Samsung Products.
- Provide remote and/or onsite assisted start-up and commissioning support for all Samsung Products.
- Perform an analysis of customer training needs in a specific region and work with other team members to determine gaps and implement appropriate actions to improve.
- Deliver technical/product training (in person or via webinar) in an accurate, compelling and professional manner.
- Develop training curriculum, training aids (to include videos) and manuals to improve our ability to support our products from a technical perspective.
- As a Subject Matter Expert work to develop technical content that can be submitted to our Curriculum Development Department for creation/publishing of existing and/or future technical training.
- Create site visit reports (after each visit) to ensure that findings get communicated in a timely and professional manner.
- Bachelor's degree or equivalent with a certificate in Heating, Ventilation, and Air Conditioning or an equivalent combination of education and experience required.
- HVAC License & Certifications preferred.
- years specialized training and knowledge in HVAC industry.
- Experience researching information and preparing communications.
- 2 years of VRF and mini split experience preferred.
- Computer software programs proficiency including MS Office (Word, Excel) preferred.
- Demonstrated ability to develop, implement and execute business processes.
- Strong personnel management skills and experience.
- Ability to review requirements documents, system prototypes, etc., to determine appropriate training content and materials for a system that is currently under development.
- Plan, organize, and prioritize multiple assignments and projects.
- Experience with a variety of training delivery methods and training development
- Demonstrated competency in both oral and written modes for internal and external personnel at all levels.
- Work independently and in a team environment in order to achieve personal and team goals and complete assignments within established time frames with minimal supervision.
- Operate a computer keyboard, telephone, and view a video display terminal more than 90% of work time.
- Visual acuity, color distinction, and numeric and character detail distinction for the analysis and preparation of statistical reports and information.
- Lift, move, or adjust general office equipment, boxes, or materials weighing up to 50 pounds using proper materials handling equipment and procedures.
- Occasionally work additional hours beyond normal schedule
- Individual must possess a valid driver's license in good standing.
- Regular travel requirements with occasional overnight travel up to 70% required.
TST- Regional Tech Services Mgr - Dearing, United States - The Ladders
Description
Position Summary (Purpose of job):
This position provides specialized, senior technical and training support for customers, staff and external users of Samsung HVAC/Samsung products.
Support may be delivered by telephone, via email and/or onsite (or remote using appropriate technologies) and would consist of diagnostic and troubleshooting of product and system issues, assisted start-ups and technical and product training (delivery and content development).
Key Responsibilities
Minimum Job Qualifications:
Education/Training -
Business Experience -
Specialized Knowledge/Skills -
Working Conditions:
Environment (Office, warehouse, etc.) -
Physical Requirements (Lifting, standing, etc.) -