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Director, Area Operations - Farmington, United States - City Club Apartments LLC
Description
Job DescriptionJob Description Description:
POSITION OVERVIEW
The Director, Area Operations oversees and provides hands-on support to a portfolio of communities within the City Club Apartments Hospitality department.
This position report to the Assistant Vice President, Management Hospitality and is responsible for executing and ensuring accountability of the company's performance metrics, policies, and practices.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
*We will ONLY consider residential multifamily experience (not mobile home/manufactured housing management); Sign On bonus included*Represents the voice of our residents by responding to their needs and implementing changes that positively impact their living space; improves our customer service programming and ensures policies and procedures that are implemented support associate empowerment and resident satisfaction;
Provides timely coaching to direct reports to build their functional expertise, enhance associate engagement and develop their leadership capability;
Travels weekly to conduct property visits, engage Associates, coach and/or fill-in for Property Managers, review market conditions, facilitate action planning to improve property performance, or address performance needs;
Reviews and approves monthly and quarterly incentive plans in a timely manner for Property Management associates; addresses employee relation needs through action planning and coaching;
Develops a sound understanding of the properties budget, proforma and capital plan; provides input and strategic direction on the Company's business plan and annual property budgets; executes and adheres to financial plans on behalf of the owners;
Analyzes market conditions, occupancy trends and competitive pricing with the ability to adjust and implement new market rents, renewal rates, retention programs and leasing incentives;
Collaborates with the Company's internal Asset Management team in understanding and identifying capital expenditure budgets for each property, scheduled improvements and gives input into other capital improvements; also manages the replacement reserves if applicable;
Requirements:
JOB REQUIREMENTS
REQUIRED SKILLS
