Customer Service Representative - Grand Rapids - PTSolutions

PTSolutions Grand Rapids

1 week ago

Full time

Description

Job Title:

Customer Service Representative

About Us:

Responsibilities:

Process customer orders, changes, and returns according to established department policies and procedures.
Provide timely and accurate information to customers when requests for order status updates and additional product knowledge are received.
Display a thorough understanding of the products we sell in order to accurately respond to requests for quotes & product information via phone & email.
Handle customer issues, provide appropriate solutions and alternatives within the order/ship/delivery time limits, and follow up to ensure resolution.
Partner with the sales team and other internal teams to meet & exceed our customers' service expectations.
Develop customer relationships, inform customers of current sales and marketing programs, and effectively close the sales opportunities that are identified.

Requirements:

Excellent communication skills including verbal, written, and interpersonal are required
Proficient use of Windows computer and Microsoft Outlook, Excel, and Teams
Strong problem solving and deductive reasoning skills
Customer-centric attitude and a desire to grow with & contribute to customer-focused company
Must have the ability to establish rapport and build demand over the phone
Ability to multi-task, prioritize, and manage time effectively

What We Offer:

Flexible Schedule & No Weekends
Paid Holidays, Paid Vacation, and Attendance Awards
Competitive Pay with Overtime eligibility
Growth opportunity locally & nationally (we promote from within)
Tuition Reimbursement
401(k) with Company Match
PPO Medical, Vision, and Company Paid Dental
Company Paid Short Term Disability, Long Term Disability, Life Insurance, EAP
Voluntary Employee/Spouse/Child Life Insurance; Accident, Hospital Indemnity, Critical Illness Insurance

Estimated Salary:

$45,000 - $60,000 per year

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