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- Build and configure computer systems to ensure they meet company and user requirements.
- Identify, troubleshoot, and resolve hardware-related issues and coordinate repair processes.
- Perform regular preventive maintenance to ensure system performance and longevity.
- Provide elevated technical support, extending beyond first-tier assistance, with an emphasis on hardware-related issues.
- Address user issues regarding hardware, software, and networking in a timely and professional manner.
- Install, upgrade, and manage software applications ensuring optimal functionality and security.
- Implement regular updates and patches to ensure system security.
- Ensure systems interconnect seamlessly and securely with diverse systems to maintain data integrity and security.
- Implement and manage security protocols and backup processes to protect data against threats and data loss.
- Maintain and manage inventory of hardware components and computer accessories.
- Keep thorough records of asset allocation, service histories, and inventory levels.
- Develop, maintain, and update documentation related to system configuration, mapping, processes, and service records.
- Train end-users on the appropriate and efficient use of hardware and software resources.
- Collaborate with the IT team and management to enhance the efficacy of the desktop environments.
- Engage with vendor support service groups for product and service coordination.
- Education: Bachelors Degree in Computer Science, IT, or a related field is preferred.
- Experience: 2-3 years of hands-on experience in computer hardware engineering and support.
- Proficient in hardware management and repair.
- Solid understanding of various operating systems (Windows, MacOS, Linux).
- Familiarity with networking concepts and technologies.
- Ability to troubleshoot and resolve software and hardware issues.
- Excellent interpersonal and communication skills.
- Aptitude for learning and working with new technologies.
- Strong organizational and multi-tasking abilities.
Desktop Support Engineer - Dallas, United States - Yoh, A Day & Zimmermann Company
Description
Desktop Support Engineer
12 month contract to hire
Dallas, TX (Onsite - CityPlace)
The Desktop Support/Engineer will be an essential part of the IT team, focusing on ensuring the efficient and reliable operation of the organization's computer systems. With 2-3 years of practical, hands-on experience in building and servicing computers, the ideal candidate will manage hardware functionalities, addressing both systematic and spontaneous issues with a solution-driven mindset.
Key Responsibilities:
Hardware Management:
Technical Support:
Software Management:
System Security:
Inventory Management:
User Training and Documentation:
Collaboration:
Qualifications:
#desktop #O365 #support