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Breakfast Attendant - Hanover, United States - Aimbridge Hospitality
Description
Job Summary
The Complimentary AM Attendant is responsible for providing the highest quality of service possible to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel.
In addition this individual shall be well-versed on the hotel-brand standards guest expectations and the and unique characteristics of the hotel and local area.
ResponsibilitiesQUALIFICATIONS:
Ability to perform job function with attention to detail speed and accuracy
High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property
Must be able to obtain and provide Food Handlers card as required by city/county/state
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Ability to handle stressful situations in a calm professional manner
Understanding of hotel products and guest services
Demonstrates a positive attitude and a desire to be of service to others as reflected in willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner.
Ability to produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel.
Ability to read comprehend and write simple instructions and/or short correspondence and memos
Ability to effectively deal with internal and external customers and staff some of whom will require high levels of patience tact and diplomacy
RESPONSIBILITIES:
Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
Service guests with all food and beverage requirements in a warm friendly courteous and professional manner; ascertain which services could enhance the guests' stay
Greet and seat guests at appropriate tables in a timely manner.
Ensure quality control of menus with regard to cleanliness and appearance.
Clear clean and reset tables/hotel spaces per client request or management instruction
Ensuring that bar food and service areas are stocked organized clean and neat and all side work is complete each shift
Accommodate any special requests made by a guest or offer appropriate alternatives.
Communicate with all departments regarding in house VIPs and any special requests/needs
Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas
Ability to answer the telephone according to standards.
Have a complete knowledge of standards of service for receiving a room service order.
Have a thorough knowledge of menus and current specials in all applicable departments.
Carry out cashiering functions in closing checks and end of shift paperwork.
Perform opening and closing procedures and side work duties according to station rotation assignment.
Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do
Perform any other duties or attend meetings as requested by management.
Property Details
Residence Inn Arundel Mills BWI Airport in Hanover, Maryland, is centrally located in the BWI Business District near Northrop Grumman, L3, Verizon, Liberty Mutual- to name a few.
They also enjoy the convenience of being just minutes from BWI Airport, Baltimore's Inner Harbor, Annapolis, Fort Meade and Washington, D.C.
during every stay at one of the top All Suite hotels in Arundel Mills, MD.Plus, guests will find everything they need for shopping, dining, and entertainment just steps away at the Arundel Mills Mall and Maryland LIVE Casino.
From Medieval Times Dinner & Tournament to Cinemark Egyptian 24 and Bass Pro Shops, our Arundel Mills hotel's destination is central to it all.
For a refreshing change of pace, we offer an outdoor pool, spa, multi-purpose Sports Court, billiard room and library.Guests can start their day with our complimentary hot breakfast buffet and join us for our evening Residence Inn Mix.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels.
Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best.
Join a world of possibility with Aimbridge Hospitality.Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Now offeringDaily Pay Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
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EEO Statement
Aimbridge Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Posted Date3 days ago(5/13/2024 10:01 PM)
ID
LocationUS-MD-Hanover
CategoryFood & Beverage
TypeRegular
StatusFull-Time