- Provide after hours, on-call support as needed. Weekend hours will be required.
- Install Microsoft Windows, business applications, communications software, & system drivers.
- Configure, install, & maintain all POS & e-commerce systems & related peripherals including credit card terminals, registers, printers, scanners etc.
- Support the installation & operation of video surveillance systems including recording devices, physical connections, cameras, & software.
- Perform installation, configuration, & upgrades of software programs for POS & E-commerce.
- Create & configure computer accounts, user accounts, & retail operations security levels.
- Support all Facility's computing systems, including E-commerce, POS, bar-code tagging, shipping/receiving, donor services, & book scanning.
- Support of IT network connection closets, ensuring physical security, physical connections, & power distribution.
- Configure & maintain the E-commerce & POS servers as well as their associated workstations.
- Maintain all communications between the retail locations & the host servers & E-commerce cloud applications.
- Provide required written documentation & recordkeeping.
- Determine source of concern by interviewing users on the telephone.
- Administer security policies, updates, & antivirus on application servers.
- Maintain participant confidence & protect operations by keeping all information confidential.
- Contribute to team effort by accomplishing related results as needed.
- Troubleshoot office staff telephones, monitors, computers, network devices, & printers.
- Assist with physical installation & maintenance of network cabling.
- Advise users of best practices for the retail system, e-commerce, email, & file maintenance.
- Other duties as assigned.
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Facility Assistant Manager - Moscow, United States - Goodwill Industries of the Inland Northwest
Description
Job Description
Job DescriptionCloses: 6/9/24 - Moscow, ID - Full-time/Hourly
Wage: $25.00 p/h
Employment Benefits:
Summary:
Deploy & support donated goods retail technology including point-of-sale & e-commerce. Support the proper operation & security of the point-of-sale (POS) system terminals, database, & servers. Support devices such as printers, scanners, & credit card terminals. Install & support workstations & IP telephones on a network. Travel to branch offices & retail facilities as required. Provide training & resolve concerns using help desk ticketing, remote control software, telephone, & email. Support mailboxes & Teams groups, SharePoint sites, & team member engagement apps. Support Microsoft Office 365 apps, Azure apps, & other hosted cloud services. Support local networks & wireless network access. Must successfully pass driver record & background check.
Education &/or Experience:
Bachelor's degree from a four-year college or university; or four years work experience relating to the support & maintenance of computers, peripherals, retail technology, Windows applications, & the end-user.
Computer Skills:
Requires experience working in a Microsoft Windows enterprise networking environment. Must be proficient in Windows server administration & Microsoft Office applications. Must be able to quickly learn business applications & communication tools. Must be able to build & repair computer systems. Must be able to install & configure displays, printers, copiers, & scanners. Will demonstrate the ability to create active directory accounts & mailboxes after instruction. Must be proficient in Point-of-Sale systems support, network support, & data center support. Able to use & support VMware vSphere & Microsoft Hyper-V virtual machines & host systems.
Certificates, Licenses, Registrations:
Microsoft application certifications & network system certifications are preferred. Travel required using company &/or personal vehicle. Must have valid driver's license, clean driving record, & proof of personal auto insurance.
Essential Duties & Responsibilities include the following:
