Technical Support Analyst, Tier 2 - Atlanta

The role is dynamic: On any given day, the team will simultaneously be answering product questions, identifying bugs, implementing technical solutions and escalating work to engineering teams. The team can resolve over 90% of incoming support requests internally · Provides courte ...

This role is currently remote and the position's core hours are North American. The team will simultaneously be answering product questions, identifying bugs, implementing technical solutions and escalating work to engineering teams. · ...

This position located in our corporate HQ in Alpharetta, GA is responsible for assisting the Client Base by providing technical support on the solution via telephone and email. · Manage client questions and concerns through a ticketing system from creation to completion. · Follow ...

+First line of defense for monitoring dashboards triaging alerts investigating low/medium events and escalating incidents meeting predefined thresholds. · +Monitor and analyze SIEM EDR AV and email security alerts initiate tickets escalate as needed. · Maintain activity logs vali ...

We're seeking a Tier 1 SOC Analyst to serve as the first line of defense in our Security Operations Center.We will monitor security alerts, triage events and escalate incidents as per established procedures. · ...

The Tier 1 SOC Analyst serves as the first line of defense within the Security Operations Center (SOC) in Atlanta.This role is responsible for continuous monitoring of security dashboards, triaging alerts, investigating low-to-medium severity security events, · and escalating inc ...

Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service. · ...

Remote SOC Analyst needs 2+ years of experience in a SOC or cybersecurity operations role. Investigate and validate alerts escalated from our security partners using SIEM, EDR and other security tools. · ...

This job is for Remote SOC Analyst with experience in SOC or cybersecurity operations. · ...

SOC · Analyst needs experience in a SOC or cybersecurity operations role. · ...

+Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. · +Oversight of the daily performance of computer systems and applications · Answer user inquiries regarding computer software or ...

A Help Desk Analyst assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. · ...

We are seeking a Junior Business Analyst for a contract position located on-site in Atlanta, GA.The Junior Business Analyst will work closely with stakeholders to analyze business processes, · gather and document requirements, and provide actionable insights. · ...

We are seeking a detail-oriented Business Analyst for a contract hybrid role based in Atlanta, · Ga. The Business Analyst will collaborate with stakeholders to gather and document requirements, · Analyze business processes, · Deliiver insights to drive effective decision-making. ...

First line of defense for monitoring dashboards, triaging alerts, investigating low/medium events, and escalating incidents meeting predefined thresholds. · ...

This is a contract role for a Junior Business Analyst located on-site in Atlanta GA. The Junior Business Analyst will collaborate with teams to analyze business processes document business requirements and assist in translating them into technical solutions. · ...

The Client is seeking the services of a Business Systems Analyst to assist in functions of application support and requirements gathering and documentation within the IT Student Information Systems team.The Business Systems Analyst will be responsible for providing Tier 1 and Tie ...

We're seeking a Tier 1 SOC Analyst to serve as the first line of defense in our Security Operations Center. · Monitor SIEM, EDR, AV, and email security dashboards; triage alerts and create incident tickets. · ...

IDR is seeking a Help Desk Analyst to join one of our top clients in Atlanta, GA. This role is pivotal in providing essential technical support to a Georgia court system, ensuring smooth day-to-day operations for judges and court staff. · ...

This is a contract position for the role of Junior Analyst, based on-site in Atlanta, GA. · The Junior Analyst will support data analysis and reporting tasks, · assist in documenting business processes, · and collaborate with cross-functional teams to deliver actionable insights. ...