Netsec Support Specialist, Tier 2 - West Chester, PA

Only for registered members West Chester, PA, United States

1 month ago

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Join New Era Technology where people first is at the heart of everything we do with a global team of over 4500 professionals committed to creating a workplace where everyone feels valued empowered and inspired to grow our mission is to securely connect people places and information with end-to-end technology solutions at scale At New Era you ll join a team-oriented culture that prioritizes your personal and professional development Work alongside industry-certified experts access continuous training and enjoy competitive benefits Driven by values like Community Integrity Agility Commitment we nurture our people to deliver exceptional customer service If you want to make an impact in a supportive growth-oriented environment New Era is the place for you Apply today and help us shape the future of work together The NetSec Support Specialist Tier 2 position with New Era Technology offers full Benefits Medical Dental Vision 401K match 29 PTO Days including company holidays The NetSec Support Specialist Tier 2 is responsible for delivering high-quality IT technical support services to clientele These services include support ticketing assignments consulting remote or on-site troubleshooting support for clients with various technologies Dedication quality customer satisfaction are critical success factors this position provides in-depth support security incidents system vulnerabilities user security issues The Tier specialist will work closely with security engineers IT teams monitor investigate remediate threats ensuring compliance best practices PRIMARY DUTIES include but are not limited to Customer Satisfaction through delivery world-class-support Services Optimizing productivity tickets projects Ability prioritize through status Problem-solving resolution network issues escalating appropriate Ticket Quality Control Management Customer Service phone video email communication Occasional on-site nearby customers less than occasional on-call responsibility rotation Participation process improvement initiatives Documentation skills environments COMPETENCIES Outstanding capabilities troubleshoot correct client issues Strong broad-based knowledge SIEM tools eg Sentinel Perch Etc Familiarity Windows Linux cloud-security-environments Azure VMware AWS Experience firewalls antivirus IDS IPS EDR Sentinel One CrowdStrike Understanding incident response processes cybersecurity best practices Ability communicate effectively professionally contacts Ability provide clear written communication maintain organization control all information related customer tickets assignments Excellent verbal skills interaction Excellent documentation-skills Dedicated always providing exceptional customer service Proficiency aspects core-technical requirements Strong collaboration skills REQUIRED EXPERIENCE REQUIRED years experience-NetSec-Support-Specialist-Tier-2 Identify Troubleshoot analyze Security Alerts Threats Phishing Ransomware Malware etc Proven experience systems principles maintenance best-practices Participate planning execution equipment hardware firmware upgrades Working technical knowledge current network hardware protocols standards Fundamental knowledge Network relationship cyber-security-principles-practices PREFERRED CERTIFICATIONS SKILLS CompTIA-Security Experience multiple-network-technology-stacks Solar Winds Auvik Experience RMM-tools N able Screen Connect Automate Knowledge-experience network-virtualization technologies Azure AWS Experience MSP s tools Connectwise ITGlue bonus EXPECTED HOURS OF WORK Full-time working hours week Shift Monday – Friday am pm Eastern Time On-call rotation weeks Overtime may required TRAVEL Travel occasionally local PHYSICAL DEMANDS Regular use hands fingers operate computer keyboard mouse office equipment Regular repetitive movements typing mouse movements scrolling ability hear understand spoken communications both person remote communication-tools e.g phone video-conferencing ability see read computer screens printed documents prolonged periods looking computer-screen WAGE $ depending expereince
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