Service Director - Kansas City, United States - Airport CDJR
Description
Job DescriptionJob Description
Job Description:
Due to the expansion of our new state of the art facility Airport CDJR is looking for a qualified Service Director.
Successful candidates will have outstanding interpersonal skills as well as the discipline and drive to put in the work necessary to be successful.
The right candidate would demonstrate the ability to build a rapport with the customer base and employees, understand their needs and provide an excellent service experience.
All applicants should be able to effectively communicate, work hard, and be interested in a career with long term potential.
Qualifications:
A minimum of three
years experience in automotive service management
Valid driver's license and clean driving record required
Professional appearance and work ethic
Strong written and verbal communication skills
Great attitude and energetic personality with excellent customer service skills
Ability to work independently and self-motivate in a fast paced environment
Job Responsibilities:
Communicate in a professional courteous manner with customers and employees
Promote sales of appropriate services, parts, and accessories associated with each customer
Maintain daily sales, production records, and reports as required by dealership management
Monitor and control all warranty activity and stay in compliance with manufacturer warranty guidelines
Ensure the service department meets all CSI and financial goals.
Hire, train, develop and motivate service department personnel and monitor their performance
Establish and maintain common courtesy
shown to customers by all service employees to promote customer satisfaction
Handle customer complaints tactfully, promptly, and with concern for the customer
Maintain a clean and safe work environment and ensure all shop equipment is in proper working condition
Benefits:
Health, Dental & Vision Insurance
Competitive Pay
Paid Vacation and Holidays
Ongoing Applicable Development including Paid Training
Team-Oriented Professional Work Environment
401(k) including Employer Match
We are an equal opportunity employer and prohibit
discrimination/harassment
without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.