Transportation Dispatcher - Roseville, United States - OnWay Transport, LLC

Description

Transportation Dispatcher
Roseville, MI

OnWay Transport is looking for a positive and motivated individual with the capacity to handle challenging situations with effectiveness in a fast-paced environment. (No selling, our Recruiters provide all Drivers). As a Dispatcher, you will play a crucial role in coordinating critical level pickup/delivery requests from our clients.

We dispatch our drivers to medical facilities, hospitals, and pharmacies in thirteen (13) states. We are looking for someone that has great customer service skills, a driven disposition, understanding of urgency, dispatching experience, and can work well individually and/or in a team setting. We offer hands-on extensive training and mentoring.

Check us out:

Work Schedule (Day Shift): 9am-9pm

Our Dispatchers work three hour days a week and work a 4th day every other week.

Hourly Pay: $ $24.00 per hour

Responsibilities:

• Operate multiple telephone lines in a high-volume environment.
• Receive and prioritize incoming calls from customers and drivers.
• Dispatching drivers to designated locations based on customer requests and scheduling needs.
• Create, schedule, and maintain deliveries for optimal performance.
• Utilize Xcelerator and GPS software systems to track driver locations and monitor performance.
• Monitor driver routes and provide updates to customers regarding pickup/delivery status.
• Coordinate with drivers to ensure timely pickups and deliveries.
• Communicate effectively with drivers, customers, and internal teams to resolve any issues or concerns.

Qualifications:

• 2 Years' experience Dispatching Drivers. (Courier and/or Final Mile experience is highly desired).
• 2 Years' experience using Dispatch or TMS software.
• 3-4 Years of top-notch customer service experience.
• Technology Savvy and stays abreast of new technology.
• Experience working with Microsoft Office Suite (Word, Excel, and Outlook) required.
• Must have a positive attitude with the capacity to handle challenging situations with composure and effectiveness.
• Ability to display integrity, professionalism, and confidentiality.
• Experience in Transportation and/or Logistics is preferred.
• Strong organizational and communication skills.

Benefits:

• Health, Dental and Vision benefits.
• Paid Vacation Days.
• Paid Holidays.
• Professional development and career assistance.