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    Customer Service Representative - Dallas, United States - Zion Capital

    Zion Capital
    Zion Capital Dallas, United States

    2 days ago

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    Description

    Are you a customer-oriented professional with a knack for sales? Do you thrive in a fast-paced environment where you can combine your excellent customer service skills with your sales expertise? Join our team as a Customer Service Representative, where you'll have the opportunity to engage with customers, provide outstanding service, and contribute to our sales success.

    Responsibilities:

    • Serve as the first point of contact for our customers, delivering exceptional service and support
    • Assist customers with inquiries, product information, order processing, and issue resolution, ensuring a seamless and positive experience.
    • Identify and seize upselling and cross-selling opportunities to promote additional products or services to customers.
    • Build rapport and maintain relationships with customers, understanding their needs, preferences, and purchase history to offer personalized recommendations.
    • Collaborate with the sales team to meet or exceed sales targets, actively participating in sales initiatives and promotions.
    • Maintain a comprehensive knowledge of our products, features, and benefits to effectively communicate with customers and close sales.
    • Process sales orders and manage customer accounts, ensuring accuracy and timely follow-up.
    • Stay updated on industry trends, competitor offering
    • s, and market dynamics to provide insights and contribute to sales strategies.
    • Document customer interactions and transactions accurately in our CRM system, maintaining thorough and up-to-date records.
    • Collaborate with cross-functional teams to resolve customer issues and ensure customer satisfaction
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