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    clinical front desk patient services team member - Las Vegas, NV , USA, United States - Pulmonary Associates

    Pulmonary Associates
    Pulmonary Associates Las Vegas, NV , USA, United States

    3 weeks ago

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    Description
    Job Title: Patient Services Team MemberHourly Rate - $ $18.00 based on Experience

    General Summary of Duties:

    Performs various clerical duties including: answering telephones, taking messages, scheduling appointments, copying, and creating/scanning/electronic filing of chart documents. Responsible for data entry, eligibility of insurance checking, confirmation of appointments and follow ups of no shows.

    Requirements

    Supervisor: Front Desk Manager

    Supervisory Responsibilities: None

    Essential Job Responsibilities:
    • Skill in handling paperwork/filing adequately via electronic health record.
    • Answer and screens telephone calls in a courteous manner, and record messages in electronic health record for physician and other personnel.
    • Schedule patient appointments and procedures according to established policies and procedures.
    • Obtain accurate information from patients and ensure all registration forms are complete.
    • Collect patient and insurance payments and reconcile charges on a daily basis.
    • Verify account balances and refunds for accuracy. Provide information to patients regarding unpaid balances.
    • File electronic records in appropriate sections of patient charts and keeps patient charts in proper order.
    • Maintain files and records in a confidential manner.
    • Maintain organization and efficiency of front office, including office supply inventory.
    • Maintain patient confidentiality.
    • Perform other related duties as directed or assigned.
    Education : High school diploma or GED.

    Experience: Minimum of two years of experience working in similar medical office environment as receptionist, front desk or patient representative.

    Performance Requirements:

    Knowledge:
    • Knowledge of clinic policies and procedures.
    • Knowledge of medical terminology and insurance practices.
    • Knowledge of computer programs and applications.
    • Knowledge of grammar, spelling, and punctuation to type from draft copy and review and edit reports and correspondence.
    • Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
    • Knowledge of electronic health record, electronic faxing and electronic (PHREESIA) demographic intake programs.
    Skills:
    • Skill in operating office equipment
    • Skill in handling paperwork/filing adequately via electronic health record.
    • Skill in handling incoming phone calls and triaging appropriately.
    • Skill in written and verbal communication.
    • Skill in gathering, interpreting, and reporting insurance information.
    Abilities:
    • Ability to type 60 words per minute using word-processing software. Able to learn/use other computer programs including Microsoft Excel, e-mail, demographic intake, electronic health record, electronic faxing and Internet.
    • Ability to work effectively as a team member with physicians and other staff.
    • Ability to sort and file materials correctly by alphabetic or numeric systems.
    • Ability to interpret and understand insurance benefits.
    • Ability to flexibly respond to ever changing demands.
    • Ability to organize and prioritize tasks effectively.
    • Ability to communicate clearly.
    • Ability to work with little supervision.
    • Ability to establish and maintain effective working relationships with patients, employees, and the public.
    • Equipment Operated: Office machinery including computers, electronic and manual fax, calculator, and photocopier. Occasionally lift and carry files up to 20 pounds.
    Work Environment: Work performed in office environment. Involves frequent contact with staff and patients. May require working under stressful conditions. Pulmonary Associates has four clinical locations in the Las Vegas Valley and it is not uncommon for a staff member to rotate between clinics for coverage purposes.

    Mental/Physical Requirements: Manual dexterity for office machine operation including computer and calculator; stooping, bending to handle files and supplies, mobility to complete errands or deliveries, or sitting for extended periods of time. Stress can be triggered by multiple staff demands and deadlines.

    Applicant to send resume and cover letter when applying to posting. Job Companies and recruiters excluded from solicitation and will not not be considered.

    Salary Description

    $ $18.00 per hour
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