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    Little Caesars Food Service Clerk Full Time 1st Shift - Green Bay, United States - Diversified Management Group

    Diversified Management Group
    Diversified Management Group Green Bay, United States

    3 weeks ago

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    Full time
    Description

    Job Title: Food Service Clerk

    Department: Little Caesars

    Reports To: Food Service Manager

    FLSA Status: Hourly

    POSITION SUMMARY

    The Food Service Clerk provides superior customer service in a welcoming and friendly atmosphere. This position is responsible for greeting customers, preparing sandwiches, taking customers' payment, and creating a positive, energetic atmosphere for the customers.

    CORE FUNCTIONS OF POSITION

    Provides exceptional customer service.

    • Welcomes customers to the store and assists customers with questions.
    • Prepares food for both in-store and commissary food orders.
    • Takes payment using POS system. Accurately rings up all sales and able to process cash and credit card purchases.
    • Develops personal ongoing relationships with customers.
    • Answers the telephone and assists callers using proper phone etiquette.
    • Addresses customer concerns and resolves issues when a customer is not satisfied with the service or product received.
    • Deliver outstanding product and customer hospitality, while developing customer loyalty. Promptly and professionally address customer comments.
    Communicates and works cooperatively with Food Service Manager to maintain department standards.
    • Ensures clean work environment is clean: Keeps prep counter and floor free of food and garbage, keeps dining room area clean, washes dirty dishes, and performs daily cleaning duties.
    • Follows Little Caesars' and DMG's guidelines, including food handling and safety procedures in the restaurant.
    • Always makes the best use of time and resources; seeks ways to reduce costs.
    • Prevents loss by knowing and complying with DMG's safety rules.
    • Identifies the sequence of tasks and the resources needed to achieve a goal, and prioritizes key action steps.
    • Anticipates the impacts and risks of decisions and actions.
    Contributes to overall team readiness
    • Orders and displays signage to ensure all products are properly priced.
    • Assists in achieving projected sales goals and controlling both labor and food costs.
    • Assists in maintaining and auditing food and non-food inventory levels in accordance with company guidelines.
    • Completes opening and closing duties.
    • Assists management with receiving and storing of food items and supplies.
    • Makes appropriate decisions in a fast paced environment. (side work, station plan, etc.).
    • Performs all other duties as assigned by the Food Service Manager and/or General Manager.
    QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Ability to deal tactfully and effectively with customers and all team members.
    • Must be able to follow menu specifications, recipes, read tickets, and maintain an organized work area.
    • Must be able to use a computer for time keeping and cash handling purposes.
    • Possesses excellent time management skills and ability to handle multiple tasks.
    • Good oral and written communication.
    • Proper training and knowledge of the following equipment/procedures: cash register, box cutter, meat slicer, and proper lifting techniques.
    • Complete understanding of all safety requirements and company safety policies.
    • Complete knowledge of all company security regulations and federal/state/local regulations relating to food safety.
    • Effective mathematical skills for proper money handling.
    • Commitment to excellence in customer service and other Mega values.
    EDUCATION AND EXPERIENCE REQUIRED
    • Customer-service experience preferred.
    • Prior experience with cash register and/or cash handling highly recommended.
    PHYSICAL DEMANDS AND WORK ENVIRONMENT
    • Lifting and carrying up to 60 pounds on an occasional basis.
    • Frequent stopping, bending, squatting, kneeling, walking, reaching turning, climbing stairs/ladders.
    • Must be able to work at a fast pace.
    • Regularly exposed to a cool, damp environment (coolers) as well as extreme hot temperatures.
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