Forecasting Analyst, Workforce Management - Itasca

Only for registered members Itasca, United States

1 month ago

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Job summary

The Forecasting Analyst will anticipate future contact center workload and convert forecasts into staffing and operational requirements.

Responsibilities

  • Consolidate data from multiple systems for reporting.
  • Create daily, weekly, monthly standardized reports covering KPIs.
  • Identify trends in KPIs.

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