Digital Program Manager - Sunrise, United States - SproutLoud

SproutLoud Sunrise, United States

4 weeks ago

Description

Job Description

Company Overview

At SproutLoud our people and culture are central to our success. You'll find an environment that is 100% jerk free, where people share the values of putting clients first, being accountable, caring about your team and the quality of your work, inspiring others, and growing in your level of expertise and professional development. SproutLoud won the 2022 Top Workplace award, marking the 9th time the company has been recognized as one of the best employers in South Florida, based on anonymous employee feedback.

SproutLoud is a Software plus Services platform that services the local marketing needs of large organizations. Called Through-Channel Marketing Automation (TCMA), we help our clients manage their brands and distribute their marketing resources locally - through sales channels, franchisees, chain-retail locations, dealer networks, value-added reseller (VAR) programs, and field employees/offices - with a comprehensive distributed marketing solution. SproutLoud solutions manage brand compliance, increase speed to market, automate manual tasks, and provide robust reporting and business intelligence.

Identified by Forrester Research as the Third Stage for sales and marketing leaders, SproutLoud is on the forefront of the TCMA industry. We need a great team to help us execute - so come join us

Overview

SproutLoud's Digital Program Manager is an integral member in supporting our Brands (Master Accounts) by ensuring the expectations and performance metrics of digital services are achieved. This role works closely with the Client Relationship Manager (CRM) team to execute, manage and optimize digital programs. This individual does this through collaborating across departments and with Marketing Service Providers (MSPs).

Responsibilities

Interact with Brands (Master Accounts) regarding program status as needed
Provide program recommendations based on keen understanding of Master Accounts' needs
Execute, manage and optimize digital service programs for Master Accounts
Work with SproutLoud MSPs as needed to execute, manage and optimize digital programs
Analyze performance metrics from digital campaigns to optimize programs
Act as a support stakeholder to CRM Teams for digital programs
Display strong understanding of SproutLoud technology at Master level for digital programs
Coordinate and manage activities necessary to complete projects with Client Relationship Manager and IT teams
Communicate with Master Account clients as required/determined by account teams
Provide troubleshooting for digitals questions on client teams
Consistently display a can-do attitude and collaborate in a fast-paced environment
Continually educate clients on new SproutLoud digital service features and functionality
Manage new and ongoing client projects between internal resources and client
Prepare and present reporting on account activity and progress to client and internal teams
Understand and keep up-to-date on digital marketing strategies and tactics
Stay up-to-date on best practices of SproutLoud digital services

Requirements

Bachelor's Degree required
2-5 years of experience in digital media environment (e.g. traditional digital agency, MarTech/AdTech firms, client side channel marketing role)
Solid knowledge of digital marketing concepts (paid search, paid social, programmatic digital media)
An understanding of both corporate run enterprise digital marketing campaigns and local micro budget campaigns is essential
Proven track record of learning quickly and working in a team environment - understanding how to effectively use resources to find answers and solutions
Ability to take direction and, when needed, ability to respectfully challenge direction with the best needs of the client in mind
Effective communicator - both oral and written
Ability to learn new technologies, software and computers quickly
Strong organizational and project management skills with the ability to task-switch
Strong relationship building and service skills

What do we offer

Joining a 9X Award Winning Best Place to Work - 5 consecutive years
Phenomenally high e-NPS scores - just check out the career portion of our website
An opportunity to join an industry leader with solid growth (and aspirations to become much bigger).
No Jerks on your team
The ability to work on a truly innovative product that evolves with our market's needs.
The ability to work and grow among a team of fun, kind and passionate people.
A prime location in Fort Lauderdale, Florida; Medellin, Colombia; and, Monterrey, Mexico
Competitive salary scaled to your experience
15-20 days of PTO; Sick leave as you need it
1 month sabbatical at 6 years
Medical, Vision and Dental Insurance Plans
A fast-paced environment where you can make your mark
The ability to work and grow among an incredible team

Our values

Delight the Customer: We understand that consistently meeting expectations creates a positive experience.

Be the Force of Change: Continuous improvement is a shared responsibility. And it starts with you.

Jerk Free: We don't take ourselves too seriously. We are humble with no hidden agendas. We demonstrate respect and integrity.

Do What You Say: Follow-up and follow-through. We hold ourselves and each other to this standard.

One-Mission; One Team: We always work together, within and across teams, to accomplish our mission.

Interview process

Our five steps recruiting process lasts a total of 2 weeks:

Step 1: Meet and greet with a recruiter or hiring manager; followed by some brief assessments

Step 2: Top-Grading, 2-hour interview with 2 Hiring Managers

Step 3: In-person meetings (one day in total) with your peers, direct reports and/or team leads

Step 4: (Position Dependent) An activity or exercise to understand how you think

Step 5: Reference checks

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Digital Program Manager - Sunrise, United States - SproutLoud

Description

Job Description

Program Manager