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    Senior Tax Compliance Representative - Sacramento, United States - State of California

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    Description
    Job Description and Duties

    THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE.

    THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.


    Under the general supervision of the Tax Administrator (TA) I, the Senior Tax Compliance Representative (STCR) serves as the subject-matter expert and assists staff engaged in the direct collection of benefit overpayments and support activities.

    The STCR independently coordinates and monitors ongoing work activities and provides programmatic technical support to staff. The STCR must strictly adhere to applicable laws, regulations, and policies.

    The incumbent will train, develop, and assist staff in all aspects of the collection process, and may provide assistance in the Call Center as needed during periods of high call volumes/workloads.

    The incumbent should possess basic knowledge in the use of a personal computer with the Microsoft Software applications (i.e. Word, Access, Excel).

    This position is headquartered in Rancho Cordova and may be eligible for telework under EDD's telework policy. California Government Code Section 14200 requires employees to reside in California to telecommute. Employees are required to report to their headquarters office, as needed. Travel expenses to and from the assigned headquarters are the responsibility of the employee.

    You will find additional information about the job in the Duty Statement.

    Working Conditions

    Occasional travel may be required to attend meetings or training. Call Center environment.

    Visa Sponsorship

    This position is not eligible for visa sponsorship.

    Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

    Minimum Requirements

    You will find the Minimum Requirements in the Class Specification.


    • SENIOR TAX COMPLIANCE REPRESENTATIVE (SPECIALIST)
    Additional Documents


    • Job Application Package Checklist
    • Duty Statement
    Position Details


    Job Code #:
    JC-431365


    Position #(s):

    Working Title:
    Senior Tax Compliance Representative


    Classification:
    SENIOR TAX COMPLIANCE REPRESENTATIVE (SPECIALIST)

    $6, $7,847.00

    # of Positions:

    2


    Work Location:
    Sacramento County


    Telework:
    Hybrid


    Job Type:
    Permanent, Full Time


    Work Shift:
    8:00am to 5:00pm


    Work Week:
    Monday - Friday

    Department Information

    The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations.

    For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State.

    In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks.

    Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.


    Department Website:
    Special Requirements

    It is strongly encouraged to apply through your CalCareer Account at

    Please only submit ONE application.

    Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

    If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the "Application Instructions' section below and ensure the following:


    • Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on Page 3 of your State Examination/Employment STD Form 678.
    • Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the "Explanations" section located on Page 3 of your State Examination/Employment Application STD Form 678.
    • Remove and do not submit the "Equal Employment Opportunity" questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
    • Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.
    Application Instructions


    Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered.

    Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

    Final Filing Date: 5/19/2024

    Who May Apply


    Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available).

    SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

    Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).


    Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.

    Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

    How To Apply


    Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting.

    Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included.

    If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

    Address for Mailing Application Packages

    You may submit your application and any applicable or required documents to:

    Employment Development Department


    Attn:
    Job Control #431365

    Human Resource Services Division, MIC 54

    PO Box 826880

    Sacramento, CA

    Address for Drop-Off Application Packages

    You may drop off your application and any applicable or required documents at:

    Employment Development Department


    Attn:
    Job Control #431365

    EDD/Human Resource Services Division (6th floor solar)

    722 Capitol Mall

    Sacramento, CA 95814

    08:00 AM - 04:30 PM

    Required Application Package Documents

    The following items are required to be submitted with your application.

    Applicants who do not submit the required items timely may not be considered for this job:


    • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
    • Resume is required and must be included.
    • Other -A Cover Letter is required and must be included.
    Address the following two questions onto the cover letter. Write a minimum of two paragraphs. Must be 12-point font, single-spaced and no more than two pages total. You will be graded based on your grammar errors, sentence structure or misspelling errors.


    • As a Senior Tax Compliance Representative, you will be handling more complex and challenging Collection cases. Describe a time when you had a complex or challenging case, what steps did you take, and what was the outcome?
    • The Senior Tax Compliance Representative position requires flexibility and the ability to take on additional responsibilities and workloads at a moment's notice. How did you handle additional responsibilities in the past that you were not prepared for?


    Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview.

    The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

    Benefits

    Benefit information can be found on the CalHR website, , and the CalPERS website,

    Contact Information

    The Hiring Unit Contact is available to answer questions regarding the position or application process.


    Department Website:

    Hiring Unit Contact:
    Manuel Arizaga

    Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled.

    You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.


    EEO Contact:
    EEO Officer


    California Relay Service:
    TTY), Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

    Background Investigation Requirement

    The position(s) may require an applicant to pass a background investigation.

    However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment.


    The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department.

    The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s).


    The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies.

    Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of "Not Qualified."


    ADDITIONAL DEPARTMENT INFORMATION:
    The Employment Development Department may require a new probation in accordance with applicable probationary period rules.

    Click on the link to complete the

    Employment Development Department Recruitment Survey:
    EDD Recruitment Survey

    Merit System Principles

    Information regarding Merit System Principles provided to public employees by the State Civil Service Act can be found on the CalHR website at

    Equal Opportunity Employer


    The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

    It is an objective of the State of California to achieve a drug-free work place.

    Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.



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